Service Team Manager - Cooling

Schneider Electric; Stockholms kommun; On-site; SEK 65,000 - 90,000; Full time

Benefits offered by this job

Continuous learning and development

Flexible work arrangements

Career advancement opportunities

Job summary

A global energy management company is seeking a Service Team Manager – Cooling to lead field service teams in Norway and Sweden. This role involves building plans and ensuring on-time service delivery while enhancing customer satisfaction. Candidates should have a strong background in service operations within cooling systems, effective communication skills, and a willingness to travel. The position offers opportunities for professional growth and impact on business success through service excellence.

Qualifications

• Proven track record leading service operations with strong planning and execution.
• Background in HVAC/cooling or similar services.
• Technical knowledge of cooling systems and regulations.

Responsibilities

• Build and lead service teams across Norway and Sweden.
• Ensure service delivery on time and within budget.
• Elevate customer satisfaction and identify growth opportunities.

Skills

Service operations leadership

Planning and execution

Team development

Technical understanding of cooling

Clear communication

Job description

As a Service Team Manager – Cooling, you will build and lead high‑performing field service teams across Norway and Sweden. You will ensure safe, on‑time, high‑quality delivery for our customers, drive customer satisfaction and growth, and bring structure and planning excellence to a visible, scaling function within our business.

What You’ll Be Doing

• Own delivery & planning: Build the plan, schedule resources, manage backlog/utilization, and deliver services on time, on budget, and to SLA.
• Lead & grow the teams: Hire, coach, and develop two country teams; establish clear goals, routines, and ways of working.
• Customer success & growth: Elevate satisfaction, identify opportunities, and partner with Sales to scope upgrades, retrofits, and services.
• Cooling focus: Coordinate solutions for air & liquid cooling; collaborate with specialists; ensure commissioning quality and robust RCA/problem‑solving.
• Lifecycle & quality: Embed best practices in preventive/condition‑based maintenance, documentation, and continuous improvement.
• Digital & data: Promote connected/digital services (BMS/SCADA integration, alarms, trends) to improve uptime and efficiency.
• Safety & cybersecurity: Champion a Safety‑First culture and comply with customer cyber requirements and local regulations.
• Partners & vendors: Manage subcontractors/OEMs; secure standards, costs, and delivery excellence across both countries.

What Will Help You Succeed

• Proven track record leading service operations/teams with strong planning, structure, and execution in field environments.
• Background in services (e.g., HVAC/cooling, building services, industrial maintenance, or similar).
• Technical understanding of cooling (air/liquid, chillers, DX/VRF, CRAC/CRAH, BMS/SCADA)
• Clear communication in English & a Nordic language.
• B driver’s license and Nordic travel required.
• Nice to have: Data center exposure; commissioning & SLAs; knowledge of F‑gas/cooling regulations.

What's in it for you

• Leadership role with opportunity to shape and develop a high-performing technical team
• Continuous learning and development in advanced technical systems and equipment
• Direct impact on customer success and business growth through service excellence
• Dynamic work environment with diverse technical challenges
• Career advancement opportunities in technical service management

Why Schneider Electric

• Professional Growth: Learning, certifications, mentorship, and real career paths.
• Innovative Environment: Work at the intersection of electrification, automation, and digital services.
• Work‑Life Balance: Flexible arrangements and well‑being support.
• Global Impact: Help customers run safe, efficient, and sustainable operations.
• Inclusive Community: We value diversity and ensure everyone can contribute at their best.

Inspired? Apply today.

We will review applications on a rolling basis and fill the position as soon as we find the right candidate. Our recruitment process uses competency‑based interviews.

Equal Opportunity Employer

Schneider Electric is an Equal Opportunity Employer. We provide equal employment and advancement opportunities to all qualified individuals and are committed to an inclusive, ethical, and safe workplace.