Service Delivery Manager

Elekta AB; Stockholms kommun; On-site; SEK 900,000 - 1,100,000; Full time

Benefits offered by this job

Vacation days 30

Elekta days off 4

Defined contribution pension scheme

Private medical insurance

Lunch benefit

Wellness contributions

Job summary

Elekta AB is seeking a senior Service Delivery professional to ensure readiness and governance of service delivery for Neuro products in a global context. You will lead training, drive process improvements, and collaborate with Product Management and regional teams to smoothly introduce new releases.

Ideal candidates bring 5+ years in service delivery within regulated environments, strong English communication, and a proactive ownership mindset. Swedish language skills are advantageous.

Qualifications

• A Bachelor's or Master's degree in Engineering or a related field.
• At least 5 years of experience in service delivery, after-sales support, operations, or project management.
• Experience with service organizations and field service operations in regulated environments.
• Strong understanding of complex hardware+software solutions.
• Experience leading cross-functional projects and initiatives across cultures/regions.
• Excellent communication and stakeholder management with strong English.
• Swedish language skills are an advantage.
• Proactive with ownership and accountability.
• Experience with Agile delivery processes.
• Experience with PLM/CRM systems, preferably Salesforce, and familiarity with M3.

Responsibilities

• Ensure service readiness for Neuro products and govern service engineer training, regional commercialization, and spare parts.
• Support first-of-kind installations and establish best practices for future deployments.
• Ensure service delivery aligns with contractual commitments and customer expectations.
• Drive continuous improvements to service delivery processes, tools, and ways of working.
• Collaborate with Service Design to identify and implement serviceability improvements.
• Lead service delivery discussions and improvement initiatives across multiple forums.
• Coordinate with Product Management, Operations and regional service teams for new product releases.

Skills

Service delivery leadership

Stakeholder management

Agile delivery

Project management

Cross-functional collaboration

English communication

Ownership & accountability

Education

Bachelor's or Master's in Engineering or related field

Tools

Salesforce

PLM systems

CRM systems

M3

Job description

What You’ll Do

• Ensure service readiness for Neuro products, including establishing and governing processes for service engineer training, regional commercialization activities and spare part availability.
• Support first‑of‑kind installations and help establish best practices for future deployments.
• Ensure service delivery in line with contractual commitments and customer expectations.
• Drive continuous improvements to service delivery processes, tools and ways of working.
• Collaborate with Service Design to identify and implement serviceability improvements.
• Lead service delivery discussions and improvement initiatives across multiple forums.
• Work closely with Product Management, Operations and regional service teams to ensure smooth introductions of new product releases.

What You’ll Bring

• A Bachelor's or Master's degree in Engineering or a related field.
• At least 5 years of experience in service delivery, after-sales support, operations, project management or a related area.
• Experience working with service organizations and field service operations, ideally within the medical device industry or another regulated environment.
• Strong understanding of complex technical solutions that combine hardware and software.
• Experience leading projects or cross‑functional initiatives, with the ability to work effectively across functions, cultures and geographical regions.
• Excellent communication and stakeholder management skills, with strong written and verbal English.
• Swedish and additional languages are considered an advantage.
• A proactive approach with a strong sense of ownership and accountability.
• Experience working with Agile delivery processes and practices.
• Experience working with PLM and CRM systems, preferably Salesforce.
• Experience working with M3 would be an advantage.

What You’ll Get

• 30 paid vacation days per year.
• 4 additional Elekta days off.
• Defined contribution pension scheme.
• Private Medical Insurance.
• Lunch Benefit.
• Contribution to wellness activities.

Hiring process: We are looking forward to hearing from you! Apply by submitting your application via the "Apply" button. Please note that we do not accept applications by e‑mail. Last day for applying is 7 August 2026.