Global Service Delivery Lead - Neuro Medical Devices

Elekta; Stockholms kommun; On-site; SEK 900,000 - 1,200,000; Full time

Benefits offered by this job

Vacation days

Pension

Private medical insurance

Lunch benefit

Wellness contributions

Elekta days off

Job summary

Elekta is seeking a Service Delivery Manager to ensure readiness and successful delivery for Neuro products worldwide. You will drive initiatives across regions and functions to support customers while improving service performance.

Responsibilities include training process governance, installations support, contract-aligned delivery, and continuous process improvements. English is essential; Swedish or additional languages are a plus.

Qualifications

• Bachelor's or Master's degree in Engineering or a related field.
• Experience in service delivery, after-sales support, operations, or project management.
• Experience with service organizations and field service operations, preferably in medical devices or regulated environments.
• Strong understanding of multi-disciplinary technical solutions combining hardware and software.

Responsibilities

• Ensure service readiness for Neuro products and establish governing processes for training, regional activities, and spare parts.
• Support first-of-kind installations and help establish best practices for future deployments.
• Ensure service delivery aligns with contractual commitments and customer expectations.
• Drive continuous improvements to service delivery processes, tools, and ways of working.
• Collaborate with Service Design to identify and implement serviceability improvements.
• Lead service delivery discussions and improvement initiatives across multiple forums.
• Coordinate with Product Management, Operations and regional service teams for smooth product releases.

Skills

Project management

Cross-functional collaboration

Agile delivery

Stakeholder management

Education

Bachelor's or Master's degree in Engineering or related field

Tools

Salesforce

PLM

CRM systems

M3

Job description

Elekta is seeking a Service Delivery Manager to ensure readiness and successful delivery for Neuro products worldwide. You will drive initiatives across regions and functions to support customers while improving service performance.

Responsibilities include training process governance, installations support, contract-aligned delivery, and continuous process improvements. English is essential; Swedish or additional languages are a plus.