Service Delivery Manager

SSC Space AB; Jukkasjärvi; On-site; SEK 600,000 - 900,000; Full time

Benefits offered by this job

International workspace

Collective Agreement and good pensions

Wellness benefits

Health checks

Job summary

SSC Space AB is hiring for a Service Performance & Customer Interface role based in Sweden. The position involves acting as the main operational contact for assigned customers, monitoring service performance, and preparing performance reports for internal and external stakeholders.

The role requires a technical background, strong communication, and the ability to coordinate across internal teams. A permanent full-time contract is offered with opportunities for international collaboration.

Qualifications

• Bachelor’s degree in a scientific/technical field or equivalent experience managing technical customer accounts.
• Experience working directly with customers in a technical or service-oriented environment.
• Strong understanding of technical systems and operational instructions.
• Proficiency in MS Excel, Power Point and SharePoint.
• Excellent communication and documentation abilities.
• Highly structured and organized approach.
• Business-oriented mindset with customer focus.
• Strong analytical abilities; able to interpret technical data.
• Self-driven with the ability to work independently.
• Effective team collaborator.
• EU citizenship is required due to security classification.
• Driver’s license.

Responsibilities

• Serve as the main operational point of contact for assigned customers.
• Monitor and track service performance across customer contracts.
• Prepare and deliver regular internal and external performance reports.
• Conduct internal and external service reviews and support preparations for contract renewal.
• Identify and manage scope creep, ensuring additional requests are properly evaluated and not accepted by default.

Skills

Analytical thinking

Self-motivated

Team collaboration

Structured & organized

Customer focus

Communication skills

Technical systems understanding

Education

Bachelor’s degree in a scientific/technical field

Tools

MS Excel

PowerPoint

SharePoint

JIRA

Job description

Job Requirements

• Bachelor’s degree in a scientific/technical field or equivalent experience managing technical customer accounts.
• Experience working directly with customers in a technical or service-oriented environment.
• Strong understanding of technical systems and operational instructions.
• Proficiency in MS Excel, Power Point and SharePoint.
• Excellent communication and documentation abilities.
• Highly structured and organized approach.
• Business-oriented mindset with customer focus.
• Strong analytical abilities; able to interpret technical data.
• Self-driven with the ability to work independently.
• Effective team collaborator.
• Due to the high security classification of this role, EU citizenship is required.
• Driver’s license.

Preferred Experience

• Contract management experience.
• JIRA.

Job Responsibilities

Service Performance & Customer Interface

• Serve as the main operational point of contact for assigned customers.
• Monitor and track service performance across customer contracts.
• Prepare and deliver regular internal and external performance reports.
• Conduct internal and external service reviews and support preparations for contract renewal.
• Identify and manage scope creep, ensuring additional requests are properly evaluated and not accepted by default.

Incident Management

• Follow up on service-related incidents and initiate internal escalation when required.
• Ensure timely and accurate incident reporting to customers.

Contract Execution

• Oversee contract fulfilment and adherence to service commitments throughout the lifecycle.
• Provide input for customer invoicing and oversee accuracy of billable service components.
• Support project establishment and service lifecycle transitions.

Internal Collaboration

• Coordinate with internal sales, engineering, operations, and management stakeholders.
• Trigger internal escalation processes to resolve service delivery risks.
• Drive service review actions and follow up to completion.

Job Benefits

• A unique opportunity to contribute to a wide range of projects and play an active role in both the Swedish and international space industry.
• An excellent opportunity for personal and career development.
• An exciting, international workplace characterized by an open atmosphere and proud employees all over the world.

Additional Benefits

• In addition to vacation and traditional public holidays, we offer extra paid leave throughout the year, such as time off between Christmas and New Year, Ascension Day, amounting to 6-11 extra days depending on the calendar.
• Wellness allowance of SEK 5,000 per year.
• Health benefits such as voluntary health insurance and regular health checks for eligible employees.
• Access to a benefit bike through a tax-efficient leasing program.
• Support for employee-driven activities that promote connection, health, and culture across teams.
• Collective Agreement, including good pensions plans, parental pay and insurance.

Location

This is a permanent full-time position located preferably in Kiruna. For the right candidate there will also be a possibility working from our office in Solna, Stockholm.