Service Delivery Manager

Elekta; Stockholms kommun; On-site; SEK 900,000 - 1,200,000; Full time

Benefits offered by this job

Vacation days

Pension

Private medical insurance

Lunch benefit

Wellness contributions

Elekta days off

Job summary

Elekta is seeking a Service Delivery Manager to ensure readiness and successful delivery for Neuro products worldwide. You will drive initiatives across regions and functions to support customers while improving service performance.

Responsibilities include training process governance, installations support, contract-aligned delivery, and continuous process improvements. English is essential; Swedish or additional languages are a plus.

Qualifications

• Bachelor's or Master's degree in Engineering or a related field.
• Experience in service delivery, after-sales support, operations, or project management.
• Experience with service organizations and field service operations, preferably in medical devices or regulated environments.
• Strong understanding of multi-disciplinary technical solutions combining hardware and software.

Responsibilities

• Ensure service readiness for Neuro products and establish governing processes for training, regional activities, and spare parts.
• Support first-of-kind installations and help establish best practices for future deployments.
• Ensure service delivery aligns with contractual commitments and customer expectations.
• Drive continuous improvements to service delivery processes, tools, and ways of working.
• Collaborate with Service Design to identify and implement serviceability improvements.
• Lead service delivery discussions and improvement initiatives across multiple forums.
• Coordinate with Product Management, Operations and regional service teams for smooth product releases.

Skills

Project management

Cross-functional collaboration

Agile delivery

Stakeholder management

Education

Bachelor's or Master's degree in Engineering or related field

Tools

Salesforce

PLM

CRM systems

M3

Job description

Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs - Elekta.

We don't just build technology. We build hope for everyone dealing with Cancer.

Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.

What You'll Do At Elekta

As Service Delivery Manager, you will be responsible for ensuring service readiness and successful service delivery for Elekta's Neuro products worldwide. Working across functions and regions, you will drive initiatives that enable our service organizations to effectively support customers, while continuously improving the service experience and operational performance.

Responsibilities

• Ensure service readiness for Neuro products, including establishing and governing processes for service engineer training, regional commercialization activities and spare part availability.
• Support first-of-kind installations and help establish best practices for future deployments.
• Ensure service delivery in line with contractual commitments and customer expectations.
• Drive continuous improvements to service delivery processes, tools and ways of working.
• Collaborate with Service Design to identify and implement serviceability improvements.
• Lead service delivery discussions and improvement initiatives across multiple forums.
• Work closely with Product Management, Operations and regional service teams to ensure smooth introductions of new product releases.

What You'll Bring

• A Bachelor's or Master's degree in Engineering or a related field.
• At least 5 years of experience in service delivery, after-sales support, operations, project management or a related area.
• Experience working with service organizations and field service operations, ideally within the medical device industry or another regulated environment.
• Strong understanding of complex technical solutions that combine hardware and software.
• Experience leading projects or cross-functional initiatives, with the ability to work effectively across functions, cultures and geographical regions.
• Excellent communication and stakeholder management skills, with strong written and verbal English. Swedish and additional languages are considered an advantage.
• A proactive approach with a strong sense of ownership and accountability.
• Experience working with Agile delivery processes and practices.
• Experience working with PLM and CRM systems, preferably Salesforce.
• Experience working with M3 would be an advantage.

What You'll Get

• 30 paid vacation days per year.
• 4 additional Elekta days off.
• Defined contribution pension scheme.
• Private Medical Insurance.
• Lunch Benefit.
• Contribution to wellness activities.

Hiring Process

We are looking forward to hearing from you! Apply by submitting your application via the "Apply" button. Please note that we do not accept applications by e-mail. Last day for applying is 7 August 2026.