Senior UX

Tata Technologies; Göteborgs kommun; Presencial; SEK 800.000 - 1.100.000; Jornada completa

Descripción de la vacante

Tata Technologies in Gothenburg, Sweden, is seeking a Senior UX / Service Designer to drive a product modernization journey through discovery, user research, service design and workflow analysis.

You will lead discovery across complex processes, work with users, SMEs, product stakeholders, and architects, translating insights into actionable product opportunities.

We value independence, structured problem solving, and deep experience shaping product direction from research outcomes.

Formación

• 10+ years of experience in UX or service design.
• Ability to work independently and bring structure to ambiguous problems.
• Strong skills in discovery planning and leadership.
• Proven capabilities in user research, service design and workflow analysis.

Responsabilidades

• Lead and structure discovery across complex processes.
• Work closely with users, subject-matter experts, product stakeholders, and architects.
• Uncover user needs, operational workflows, local variations, and workarounds.
• Translate research findings into a clear understanding of product problems and opportunities.
• Synthesize insights and help shape product direction.

Conocimientos

10+ years experience

Independent & structured problem‑solv​

Discovery Planning

Discovery Leadership

User Research

Service Design

Systems Thinking

Stakeholder Interviews

Workshop Facilitation

Operational Workflow Analysis

Workflow Visualization

Research Synthesis

SMEs exposure

Product Stakeholders collaboration

Architects collaboration

Translating research into insights

Descripción del empleo

At Tata Technologies, we are shaping the future of digital products by creating user-centered solutions that help organizations better understand users, workflows, and opportunities for improvement.

We are looking for a skilled Senior UX / Service Designer to support a product modernization journey through discovery, user research, service design and workflow analysis.

Gothenburg, Sweden

What You'll Do

• Lead and structure discovery across complex processes.
• Work closely with users, subject-matter experts, product stakeholders, and architects.
• Uncover user needs, operational workflows, local variations, and workarounds.
• Translate research findings into a clear understanding of product problems and opportunities.
• Synthesize insights and help shape product direction.

What You Bring

• Minimum 10 years of experience.
• Ability to work independently and bring structure to ambiguous problem spaces.

Hands-on Experience With

• Discovery Planning
• Discovery Leadership
• User Research
• Service Design
• Systems Thinking
• Stakeholder Interviews
• Workshop Facilitation
• Operational Workflow Analysis
• Workflow Visualization
• Research Synthesis

Nice to Have

• Experience working with Subject Matter Experts (SMEs)
• Experience working with Product Stakeholders
• Experience working with Architects
• Experience translating research into actionable insights
• Experience defining product direction from research outcomes

Tata Technologies: Engineering a better world.

Tata Technologies would like to thank all applicants for their interest; each application will be reviewed against the set criteria for the role. We would like to advise that only candidates under consideration will be contacted. If you do not hear from us within 10 working days following the closing date, it will mean that unfortunately your application has not been successful. We will however retain your details for any suitable future opportunities.