Senior UX & Service Designer — Discovery & Workflows

Tata Technologies Ltd.; Göteborgs kommun; Presencial; SEK 800.000 - 1.100.000; Jornada completa

Descripción de la vacante

Tata Technologies in Gothenburg, Sweden, is seeking a Senior UX / Service Designer to drive a product modernization journey through discovery, user research, service design and workflow analysis.

You will lead discovery across complex processes, work with users, SMEs, product stakeholders, and architects, translating insights into actionable product opportunities.

We value independence, structured problem solving, and deep experience shaping product direction from research outcomes.

Formación

• 10+ years of experience in UX or service design.
• Ability to work independently and bring structure to ambiguous problems.
• Strong skills in discovery planning and leadership.
• Proven capabilities in user research, service design and workflow analysis.

Responsabilidades

• Lead and structure discovery across complex processes.
• Work closely with users, subject-matter experts, product stakeholders, and architects.
• Uncover user needs, operational workflows, local variations, and workarounds.
• Translate research findings into a clear understanding of product problems and opportunities.
• Synthesize insights and help shape product direction.

Conocimientos

10+ years experience

Independent & structured problem‑solv​

Discovery Planning

Discovery Leadership

User Research

Service Design

Systems Thinking

Stakeholder Interviews

Workshop Facilitation

Operational Workflow Analysis

Workflow Visualization

Research Synthesis

SMEs exposure

Product Stakeholders collaboration

Architects collaboration

Translating research into insights

Descripción del empleo

Tata Technologies in Gothenburg, Sweden, is seeking a Senior UX / Service Designer to drive a product modernization journey through discovery, user research, service design and workflow analysis.

You will lead discovery across complex processes, work with users, SMEs, product stakeholders, and architects, translating insights into actionable product opportunities.

We value independence, structured problem solving, and deep experience shaping product direction from research outcomes.