Senior Support Engineer OpenText NNMi Stockholm, Sweden

Infosys Limited; Stockholms kommun; On-site; SEK 654,450 - 981,675; Full time

Job summary

Infosys Limited is seeking a Senior Consultant in Stockholm, Sweden. The role involves contributing to various phases of the consulting lifecycle, including defining problems and proposing solutions. Candidates must have expertise in OpenText NNMi and hands-on scripting skills in Shell/Python.

The successful candidate will guide teams, handle NOC operations, and ensure high quality in client deliverables. Excellent communication skills and availability for 24/7 operations are essential.

Qualifications

• Experience with OpenText NNMi for topology discovery and fault/performance monitoring.
• Hands-on with OpenText Network Automation for compliance and rollback.
• Basic Linux/Windows administration skills required.
• Ability to handle alerts and NOC operations effectively.
• Familiar with ITIL/ITSM processes.

Responsibilities

• Define problems and propose/refine solutions throughout the consulting lifecycle.
• Guide teams on project processes and contribute to proposal development.
• Shape consulting solutions to meet client needs in a changing landscape.

Skills

OpenText NNMi expertise

Shell/Python scripting

Basic Linux/Windows administration

Incident/Problem/Change ITIL/ITSM familiarity

24/7 operations support

Analytical skills

Excellent communication skills

Tools

OpenText Network Automation

Dashboard/log tools (ELK/Grafana/Splunk)

Job description

Role

Senior Consultant

Location

Stockholm, Sweden

Technology

OpenText NNMi, Shell/Python Scripting

Compensation

Competitive (including bonus)

Responsibilities

As a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability‑building and help detail the project scope. You will have the opportunity to shape value‑adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required

• Experience with OpenText NNMi (topology discovery, fault/performance monitoring, correlation, RCA).
• Hands on with OpenText Network Automation (NA) for NCCM, compliance, rollback.
• Good understanding of SNMP and SSH for device monitoring/automation.
• Basic Linux/Windows administration.
• Ability to handle alerts, incidents, and NOC operations.
• Familiarity with ITIL/ITSM (Incident/Problem/Change).
• Ready for 24/7 operations with rotational shifts/on call.
• Scripting (Shell/Python) for automation and reporting.
• Hands on L2/L3 operations, troubleshooting, and RCA.
• Comfortable with 24/7 operations and on call support.

Preferred

• Basic network knowledge (routing/switching, multi vendor devices).
• Scripting (Shell/Python) for automation and reporting.
• Experience with dashboard/log tools (ELK/Grafana/Splunk).
• Runbook/SOP creation and noise reduction in alerts.
• API based automation or integration with monitoring systems.

Personal

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

Equal Opportunity Employer

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.