Senior Engagement Manager – Tech Delivery & ServiceNow

Us3 Ltd; Stockholms kommun; On-site; SEK 900,000 - 1,300,000; Full time

Job summary

Senior Engagement Manager – ServiceNow based in Stockholm, Sweden, will lead end-to-end client engagements involving technology solutions, enterprise software, system integration, and service delivery. You will coordinate cross-functional teams to meet timelines, budgets, and quality standards.

The role emphasizes strong project management, stakeholder leadership, and the ability to balance client needs with technical priorities.

Qualifications

• Strong ServiceNow domain or technology experience.
• 8–10 years of relevant professional experience.
• Proven expertise in project and engagement management, preferably in technology consulting or enterprise IT delivery.
• Experience managing project schedules, budgets, resources, and client relationships.
• Strong stakeholder management, leadership, communication, and problem-solving skills.
• Sufficient technical understanding to coordinate competing business and technical priorities.

Responsibilities

• Manage client engagements and projects from initiation through implementation and completion.
• Coordinate project scope, schedules, budgets, resources, risks, and deliverables.
• Monitor project progress and ensure milestones and objectives are achieved.
• Collaborate with sales, systems engineering, product development, and other cross-functional teams.
• Manage stakeholder expectations and facilitate effective communication between clients and delivery teams.
• Oversee the implementation of new or enhanced technology solutions to improve customer satisfaction.
• Identify and resolve project risks, dependencies, issues, and delivery challenges.
• Ensure project outcomes meet agreed client requirements and quality standards.

Skills

ServiceNow

8–10 years exp

Project management

Budget management

Stakeholder management

Technical coordination

Job description

Senior Engagement Manager – ServiceNow based in Stockholm, Sweden, will lead end-to-end client engagements involving technology solutions, enterprise software, system integration, and service delivery. You will coordinate cross-functional teams to meet timelines, budgets, and quality standards.

The role emphasizes strong project management, stakeholder leadership, and the ability to balance client needs with technical priorities.