Senior Luxury Retail Operations Specialist

TOTEME; Stockholms kommun; Vor Ort; SEK 700.000 - 900.000; Vollzeit

Zusammenfassung

TOTEME is seeking a Retail Operations Specialist to join our Stockholm team full time. You will oversee and support the operations of our retail spaces and coordinate communication and planning to and from headquarters.

The role bridges store teams and HQ, partnering with Supply Chain, Buying, Planning, E-commerce, Tech, Production, Finance and Store Development. You will report to the Retail Operations Manager and work with the corporate retail team.

Qualifikationen

• Minimum five years of experience from operations in luxury retail.
• Experience from an international fashion retail business.
• Proficient in Office tools and data visualization.

Aufgaben

• Oversee and optimize store operations, KPI’s and related costs.
• Execute and support the planning of operational activities, such as price changes, promotions, and product launches.
• Create, update and maintain comprehensive handbooks, manuals and policies related to retail operations.
• Support with tech related issues and proactively work with improvements within the digital infrastructure.
• Communicate company information, guidelines and updated procedures to store teams, and follow up on adaption, serving as a liaison between HQ and store teams, ad-hoc and through planned touchpoints.
• Support and/or manage maintenance and store touch-ups and own contacts with local vendors, keeping track of budgets and approvals from Store Design & Development.
• Monitor store stock levels, deliveries and replenishment, ensuring stock integrity.
• Encourage the use of tools and systems to drive operational excellence and improve communications, including point of sale (POS) and Inventory Management Systems, Reporting tools and other retail programs or applications.
• Support with in-store tech and IT, such as keeping inventory of and ordering phones, tablets, printers and scanners when needed.
• Manage relationships with third-party vendors for services such as security systems, internet, cleaning and maintenance.
• Participate in and contribute to TOTEME’s social and environmental sustainability strategy.

Kenntnisse

Fluent English

Excellent organizational skills

Numerical skills

IT & Tech proficiency

Tools

Shopify

Sitoo

iD Cloud

Omnium

Qlik

POS

OMS

BI-tools

Jobbeschreibung

TOTEME is seeking a Retail Operations Specialist to join our Stockholm team full time. You will oversee and support the operations of our retail spaces and coordinate communication and planning to and from headquarters.

The role bridges store teams and HQ, partnering with Supply Chain, Buying, Planning, E-commerce, Tech, Production, Finance and Store Development. You will report to the Retail Operations Manager and work with the corporate retail team.