Senior Customer Success Manager — Tier 2/3 Ownership

Adway Sweden; Stockholms kommun; On-site; SEK 700,000 - 750,000; Full time

Job summary

A client-focused technology company in Sweden is seeking a Customer Success Manager to manage Tier 2 & 3 clients. You will run onboarding, build success plans, and drive retention and expansion through renewal discussions and data-driven insights. The ideal candidate has 0-2 years in client-facing roles and strong communication skills in Swedish and English. The position offers a competitive salary of 700,000 – 750,000 SEK with bi-annual performance reviews.

Qualifications

• 0–2 years in a client-facing role (CS, account management, consulting, etc.).
• Genuinely interested in helping clients succeed.
• Comfortable with data and can tell the story behind numbers.

Responsibilities

• Run onboarding for new clients in your portfolio.
• Build and maintain success plans for every account.
• Be the single point of contact for clients.

Skills

Client-facing experience

Data analysis

Clear communication in Swedish and English

Organised and structured

Proactive problem-solving

CRM tools experience

Interest in HR tech or employer branding

Tools

CRM & CS platform

Adway platform analytics

Google Data Studio

Notion

AI tools (Claude, ChatGPT)

Figma

Job description

A client-focused technology company in Sweden is seeking a Customer Success Manager to manage Tier 2 & 3 clients. You will run onboarding, build success plans, and drive retention and expansion through renewal discussions and data-driven insights. The ideal candidate has 0-2 years in client-facing roles and strong communication skills in Swedish and English. The position offers a competitive salary of 700,000 – 750,000 SEK with bi-annual performance reviews.