Senior Customer Success Manager- Swedish (11- month FTC)

LinkedIn; Stockholms län; Hybrid; SEK 600,000 - 800,000; Full time

Job summary

LinkedIn is seeking a Senior Customer Success Manager (CSM) in Stockholms län, Sweden. This position will serve as a strategic advisor, helping customers unlock measurable value from LinkedIn Hiring Solutions.

The role operates in a hybrid model, balancing remote and office work. Responsibilities include driving customer success, delivering insights, and championing AI-powered enablement to enhance hiring workflows.

Ideal candidates possess over 5 years of relevant experience and fluency in English and Swedish.

Qualifications

• 5+ years of experience in Customer Success, Account Management, Consulting, or Project Management.
• Business fluency in English and Swedish.

Responsibilities

• Drive Customer Success & Retention through effective partnership with sales.
• Build trusted advisory relationships with customer stakeholders.
• Deliver impactful insights and recommendations to clients.

Skills

Communication

Stakeholder Management

Data Driven

Job description

Senior Customer Success Manager (CSM)

The Senior Customer Success Manager (CSM) is a strategic advisor and AI‑savvy partner to our customers, helping them unlock measurable value from LinkedIn Hiring Solutions. This role blends customer advocacy, data‑driven insights, and enablement to drive adoption, retention, and growth.

At LinkedIn, our approach to flexible work is centered on trust, optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

As a CSM you will be tasked with:

• Serving as a Customer Champion and Advocate
• Helping Customers realize value from their investment
• Partnering on customer retention and expansion

The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.

Responsibilities Include

• Drive Customer Success & Retention – Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular business reviews.
• Act as a Strategic Advisor – Build trusted relationships with customer stakeholders, align on business objectives, and guide them to achieve operational priorities and full product value.
• Deliver Insights & Best Practices – Share impactful data and recommendations, provide education options, and map hiring solutions to customer workflows to drive adoption and engagement.
• Champion AI‑Powered Enablement – Leverage tools like Hiring Assistant and Co‑Pilot, guide customers through AI‑assisted search and messaging, and advise on how AI can optimize hiring workflows.
• Monitor & Optimize Engagement – Analyze usage metrics, identify low utilization, and implement strategies to boost adoption and customer success.
• Collaborate Cross‑Functionally – Partner with internal teams (e.g., Account Directors, Global Services, Product) to deliver a unified customer experience and influence product improvements.
• Drive Measurable Outcomes – Focus on increasing recruiter efficiency, such as improving job fill rates, and enhancing candidate quality through strategic product usage.

Basic Qualifications

• 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
• Business Fluency in English & Swedish

Preferred Qualifications

• Recruiting or other applicable talent experience
• Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
• Proficient organization, project management, and time management skills
• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value

  Suggested skills

  • Communication
  • Stakeholder Management
  • Data Driven

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