Senior CRS Transformation & Automation Leader

Cytiva; Uppsala kommun; On-site; SEK 900,000 - 1,300,000; Full time

Job summary

Cytiva in Sweden seeks a Senior CRS Project & Automation Manager to lead cross-functional transformation initiatives across CRS, IT, Digital, Quality, Product Management, Commercial and Operations. You will drive automation, AI adoption, and knowledge-sharing efforts to improve customer experience and operational efficiency.

You will own program governance, stakeholder alignment, and benefits tracking while guiding change management in a regulated environment. English fluency is required.

Qualifications

• 8+ years in project management or business transformation.
• Experience leading cross-functional initiatives and change programs.
• Experience in regulated environments is a plus.

Responsibilities

• Lead transformation projects and programs across CRS, driving initiatives from concept to implementation with governance and measurable outcomes.
• Drive automation and AI adoption by identifying opportunities to simplify manual work and implement digital solutions.
• Champion process excellence using DBS and Kaizen, standardizing processes, establishing KPIs and dashboards.
• Enhance customer and stakeholder experience by using feedback, VOC, and NPS insights for improvements.
• Improve knowledge management and digital enablement by optimizing access to information and key systems.

Skills

Cross-functional leadership

Stakeholder management

Strategic thinking

Process improvement

Communication

Education

Bachelor degree in Business, Life Sciences, Engineering, Regulatory Affairs, Quality, Information Systems

Tools

Power Platform

Power BI

Salesforce

Copilot

Job description

Cytiva in Sweden seeks a Senior CRS Project & Automation Manager to lead cross-functional transformation initiatives across CRS, IT, Digital, Quality, Product Management, Commercial and Operations. You will drive automation, AI adoption, and knowledge-sharing efforts to improve customer experience and operational efficiency.

You will own program governance, stakeholder alignment, and benefits tracking while guiding change management in a regulated environment. English fluency is required.