SAP AMS Program Manager – Global Service Delivery

Infosys; Södertälje kommun; On-site; SEK 850,000 - 1,200,000; Full time

Job summary

Infosys is seeking a dynamic Project Manager – AMS in Sweden to lead end-to-end SAP AMS service delivery for global clients. You will manage large-scale programs, ensure SLAs are met, and drive continuous improvement while collaborating with cross-functional teams.

The role requires leadership, strong problem-solving and a deep understanding of SAP ERP, SAP S/4HANA, and ITIL practices in a fast-paced environment.

Qualifications

• Experience in a people management role and leadership
• Strong service delivery background for SAP systems (S/4HANA and/or ECC)
• Knowledge of SLAs, OLAs, and contracts in insourced/outsourced environments
• Familiarity with SAP ERP applications and industry trends
• ITIL certification or experience is preferred

Responsibilities

• Lead end-to-end SAP AMS service delivery for large enterprise clients
• Coordinate staffing, commercials, and performance across delivery heads
• Ensure SLA/KPI targets are met and drive continuous improvement
• Maintain strong client relationships and regular performance reviews
• Collaborate with cross-functional teams to optimize service delivery

Skills

People management

SAP AMS

SAP S/4HANA

Service Delivery

ITIL

Tools

SAP Solution Manager

Job description

Infosys is seeking a dynamic Project Manager – AMS in Sweden to lead end-to-end SAP AMS service delivery for global clients. You will manage large-scale programs, ensure SLAs are met, and drive continuous improvement while collaborating with cross-functional teams.

The role requires leadership, strong problem-solving and a deep understanding of SAP ERP, SAP S/4HANA, and ITIL practices in a fast-paced environment.