SAP Program Manager - Sweden

Infosys Limited; Södertälje kommun; On-site; SEK 1,100,000 - 1,400,000; Full time

Job summary

Infosys Limited in Södertälje is seeking a Program Manager to lead SAP AMS delivery for S/4HANA and ECC landscapes. You will influence staffing, manage customer expectations, and ensure delivery excellence across global teams.

The role requires proven people leadership, strategic thinking, and strong collaboration with clients and internal stakeholders to drive digital transformation and efficient service delivery.

Qualifications

• Relevant service delivery experience in SAP Managed Services (S/4HANA and/or ECC).
• Experience in a people management role, leadership.
• Excellent problem-solving, communication, and leadership skills.
• Strong business acumen to align services with client needs in dynamic environments.
• Knowledge of SLA's, OLA's and contracts; SAP ERP knowledge is a plus.

Responsibilities

• Represent the service line to the customer and guide delivery heads on staffing, commercials, and synergies.
• Oversee SAP AMS delivery ensuring alignment with customer requirements.
• Maintain service quality and KPI adherence.
• Manage day-to-day operations for system reliability and prompt issue resolution.
• Serve as the primary client contact for SAP AMS services.
• Build and maintain client relationships through regular performance reviews.
• Coordinate stakeholder meetings to strengthen partnerships.
• Identify opportunities for system improvements and cost reductions.
• Monitor team performance and implement effective metrics.

Skills

People management

Leadership

Communication

Problem-solving

Business acumen

Customer focus

Relationship building

Education

PMP certification

ITIL certification

Tools

SAP AMS

SAP S4HANA

SAP Solution Manager

Job description

Job details

Job Role: Program Manager

Work Location: Södertälje

State / Region / Province: Stockholm Län

Country: Sweden

Domain: Delivery

Interest Group: Infosys Limited

Company: ITL Sweden

Requisition ID: 151167BR

Role - Program Manager

Technology - SAP AMS, SAP S4 Hana

Location - Sweden

Why Infosys

We invite you to be part of and be inspired by an open-minded way of working in our multinational corporation! If you want to accompany us on the way to the future of IT, you prefer innovation instead of boring repetitive project work and you want to experience growth instead of stagnation, we offer exciting challenges in one of the most dynamically growing SAP consulting companies in Europe. With us you will further expand your experience and skills within a global corporate culture together with qualified and motivated colleagues. Our growth plans open up great career opportunities in a highly stimulating environment. With this growth you will get a chance to lead large global teams who work in the digital transformation journeys of our customers, mostly the DAX 30 or Fortune 1000 organizations.

Job Description

• Relevant Service Delivery experience in Managed Services for SAP systems (S4HANA and/or ECC) functional and/or subject matter expertise can supplement for years of direct SDM experience
• Experience in a people management role, leadership
• Excellent problem-solving, communication, and leadership skills.
• Strong acumen to understand the business needs and ability to manage services in a very dynamic environment
• Knowledge and experience with SLA's, OLA's, and Contracts in insourced or outsourced environments.
• Good understanding of SAP ERP, functional and/or technical SAP application knowledge.
• Knowledge of industry trends, their impact on business strategies, and SAP's strategy and service portfolio.
• Ideally have SAP S4HANA, IT Service Management, Project Management certifications
• Knowledge and experience with Agile and Lean process methodology preferred

Responsibilities

• As the one face to the customer, you will take along various service lines, giving guidance to the relevant delivery heads on the staffing needs, commercials, availabilities and the interests of the service lines even as you try to build synergies amongst them to craft efficient, lean and quality solutions for your customers.
• Oversee the delivery of SAP AMS, ensuring alignment with customer requirements.
• Maintain service quality and availability in adherence to SLAs and KPIs.
• Manage day-to-day operations for system reliability and collaborate with technical teams to resolve issues promptly.
• Serve as the primary point of contact for clients regarding SAP AMS services.
• Build and maintain strong relationships through regular performance reviews and feedback collection.
• Coordinate stakeholder meetings to strengthen client partnerships.
• Identify opportunities for system improvements and enhancements to optimize client business operations.
• Recommend and implement best practices to improve service delivery, reduce costs, and enhance efficiency.
• Monitor and manage team performance, providing guidance and implementing performance metrics.

Preferred

• ITIL certification or experience in ITIL-based service management.
• Experience with SAP Solution Manager or other service management tools.
• PMP or other project management certifications.
• Familiarity with cloud-based SAP solutions (e.g., SAP Cloud Platform).

Personal skills

• Pronounced ability not only to analyze but to connect the dots and think laterally
• A high degree of pro-activeness and leadership
• Passion for being customer focused and establishing long term relationships
• Intense drive for excellence and quality
• Excellent communication skills

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of the hiring process and employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.