Global SAP Program Lead – S/4HANA & AMS Delivery

Infosys Limited; Södertälje kommun; On-site; SEK 1,100,000 - 1,400,000; Full time

Job summary

Infosys Limited in Södertälje is seeking a Program Manager to lead SAP AMS delivery for S/4HANA and ECC landscapes. You will influence staffing, manage customer expectations, and ensure delivery excellence across global teams.

The role requires proven people leadership, strategic thinking, and strong collaboration with clients and internal stakeholders to drive digital transformation and efficient service delivery.

Qualifications

• Relevant service delivery experience in SAP Managed Services (S/4HANA and/or ECC).
• Experience in a people management role, leadership.
• Excellent problem-solving, communication, and leadership skills.
• Strong business acumen to align services with client needs in dynamic environments.
• Knowledge of SLA's, OLA's and contracts; SAP ERP knowledge is a plus.

Responsibilities

• Represent the service line to the customer and guide delivery heads on staffing, commercials, and synergies.
• Oversee SAP AMS delivery ensuring alignment with customer requirements.
• Maintain service quality and KPI adherence.
• Manage day-to-day operations for system reliability and prompt issue resolution.
• Serve as the primary client contact for SAP AMS services.
• Build and maintain client relationships through regular performance reviews.
• Coordinate stakeholder meetings to strengthen partnerships.
• Identify opportunities for system improvements and cost reductions.
• Monitor team performance and implement effective metrics.

Skills

People management

Leadership

Communication

Problem-solving

Business acumen

Customer focus

Relationship building

Education

PMP certification

ITIL certification

Tools

SAP AMS

SAP S4HANA

SAP Solution Manager

Job description

Infosys Limited in Södertälje is seeking a Program Manager to lead SAP AMS delivery for S/4HANA and ECC landscapes. You will influence staffing, manage customer expectations, and ensure delivery excellence across global teams.

The role requires proven people leadership, strategic thinking, and strong collaboration with clients and internal stakeholders to drive digital transformation and efficient service delivery.