Sales Operations Specialist

ZEEKR极氪; Stockholms kommun; Sur place; SEK 420 000 - 640 000; Plein temps

Résumé du poste

Zeekr in Sweden is seeking a Sales Operations Specialist to optimize processes, support dealers, and align Sales, Finance, Operations and HQ. You will act as Sweden's SPOC for HQ IT and will drive improvements across CRM, MSS Workbench and BPM.

Fluency in Swedish and English, together with 2+ years in Sales Operations, will help you succeed in this role within a fast-paced, international environment.

Qualifications

• Bachelor's degree in Business Administration, Economics, Engineering, Supply Chain, Automotive Management, or related field.
• 2+ years experience in Sales Operations or related roles.
• Strong CRM and BPM systems experience.
• Fluency in Swedish and English.

Responsabilités

• Support and improve Sales Operations processes.
• Identify gaps and drive process improvements.
• Act as Sweden's SPOC to HQ IT for Sales Operations systems.
• Maintain knowledge of CRM, MSS Workbench and BPM.
• Provide dealer onboarding and readiness support.
• Administer dealer incentive programs in BPM.
• Collaborate across Sales, Finance, Operations and HQ functions.

Connaissances

CRM systems

Analytical thinking

Stakeholder mgmt

Cross-functional collaboration

Formation

Bachelor's degree

Outils

CRM

MSS Workbench

BPM

Description du poste

The Company

We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

The role

As a Sales Operations Specialist, you will play a key role in ensuring efficient and scalable sales operations across the Swedish market. Acting as the operational link between dealers, local stakeholders, and HQ, you will drive continuous improvements in systems, processes, and dealer readiness while ensuring smooth day-to-day operations. You will support the successful implementation of sales tools and processes, administer dealer incentive programs, and help optimize collaboration across Sales, Finance, Operations, and HQ functions. Through a combination of analytical thinking, operational excellence, and stakeholder management, you will contribute to the overall performance and growth of the business.

This Is What You Will Do

Sales Operations & Process Improvement

• Support and improve Sales Operations processes and ways of working.
• Identify operational gaps and drive agreed process improvements.
• Support accurate and efficient execution across the Sales Operations organization.

Systems & HQ IT

• Act as Sweden's operational SPOC towards HQ IT for relevant Sales Operations systems.
• Maintain strong operational knowledge of CRM, MSS Workbench and BPM.
• Support in collect dealer and Swedish business requirements and drive system-related changes with HQ IT.
• Support in coordinating testing, implementation and follow-up of agreed system changes.

Dealer Operations & Readiness

• Support dealer onboarding and operational readiness, with particular responsibility for CRM, MSS

Workbench and BPM.

• Provide system and process support and training to dealers.
• Maintain direct operational contact with dealers and translate feedback into improvements.
• Support dealers through setup, stabilization and change phases.

Dealer Incentives

• Administer dealer incentive programs and related processes in BPM.
• Ensure correct setup, administration and follow-up of approved incentives.
• Support dealers and internal stakeholders with incentive-related operational matters.

Cross-functional Collaboration

• Work closely with Sales, Sales Operations, Commercial Operations, Finance, Operations, dealers and HQ functions.
• Drive operational issues and improvements across organizational boundaries.
• Ensure that Swedish requirements are clearly communicated and followed up with relevant HQ stakeholders.

To Be Successful In The Role You Will Demonstrate

• Bachelor's degree in Business Administration, Economics, Engineering, Supply Chain, Automotive Management, or a related field, or equivalent work experience.
• 2+ years of experience in Sales Operations, Dealer Operations, Commercial Operations, or a similar role.
• Experience working and Strong systems affinity with CRM and business process management systems.
• Analytical and structured problem-solving skills.
• Ability to build strong relationships and collaborate across functions and with external partners.
• A proactive mindset with a focus on continuous improvement and operational excellence.
• Fluency in Swedish and English.

To thrive at Zeekr we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.