Sales Operations Specialist

Zeekr; Stockholms kommun; Sur place; SEK 520 000 - 700 000; Plein temps

Résumé du poste

Zeekr Sweden is recruiting a Sales Operations Specialist to ensure efficient and scalable sales operations across the Swedish market. You will act as the operational link between dealers, local stakeholders and HQ, driving process improvements, CRM/BPM system optimizations and dealer onboarding readiness.

You will support sales tools implementation, administer dealer incentive programs and collaborate across Sales, Finance, Operations and HQ to boost performance and growth in a fast-paced,

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• Strong systems affinity with CRM and BPM.
• Analytical and structured problem-solving skills.
• Ability to build relationships across functions and with external partners.
• Proactive mindset with focus on continuous improvement and operational excellence.
• Fluency in Swedish and English.

Responsabilités

• Sales Operations & Process Improvement: Support and improve Sales Operations processes and ways of working; identify gaps and drive improvements; ensure accurate execution across the organization.
• Systems & HQ IT: Be Sweden's SPOC towards HQ IT for Sales Operations systems; maintain knowledge of CRM, MSS Workbench and BPM; collect dealer and Swedish business requirements; drive system changes with HQ IT; coordinate testing and implementation.
• Dealer Operations & Readiness: Support dealer onboarding and operational readiness; provide system training to dealers; maintain direct contact and translate feedback into improvements.
• Dealer Incentives: Administer dealer incentive programs; ensure correct setup and follow-up of incentives; support dealers and internal stakeholders on incentive matters.
• Cross-functional Collaboration: Work with Sales, Sales Operations, Commercial Operations, Finance, Operations, dealers and HQ; drive cross-boundary improvements; ensure Swedish requirements are communicated to HQ.

Connaissances

CRM systems affinity

Analytical thinking

Relationship building

Bilingual Swedish & English

Formation

Bachelor's degree in Business Administration, Economics, Engineering, Supply Chain, Automotive Management, or related field

Outils

CRM

MSS Workbench

BPM

Description du poste

The Company

We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

The role

As a Sales Operations Specialist, you will play a key role in ensuring efficient and scalable sales operations across the Swedish market. Acting as the operational link between dealers, local stakeholders, and HQ, you will drive continuous improvements in systems, processes, and dealer readiness while ensuring smooth day-to-day operations. You will support the successful implementation of sales tools and processes, administer dealer incentive programs, and help optimize collaboration across Sales, Finance, Operations, and HQ functions. Through a combination of analytical thinking, operational excellence, and stakeholder management, you will contribute to the overall performance and growth of the business.

This is what you will do:

Sales Operations & Process Improvement

• Support and improve Sales Operations processes and ways of working.
• Identify operational gaps and drive agreed process improvements.
• Support accurate and efficient execution across the Sales Operations organization.

Systems & HQ IT

• Act as Sweden's operational SPOC towards HQ IT for relevant Sales Operations systems.
• Maintain strong operational knowledge of CRM, MSS Workbench and BPM.
• Support in collect dealer and Swedish business requirements and drive system-related changes with HQ IT.
• Support in coordinating testing, implementation and follow-up of agreed system changes.

Dealer Operations & Readiness

• Support dealer onboarding and operational readiness, with particular responsibility for CRM, MSS Workbench and BPM.
• Provide system and process support and training to dealers.
• Maintain direct operational contact with dealers and translate feedback into improvements.
• Support dealers through setup, stabilization and change phases.

Dealer Incentives

• Administer dealer incentive programs and related processes in BPM.
• Ensure correct setup, administration and follow-up of approved incentives.
• Support dealers and internal stakeholders with incentive-related operational matters.

Cross-functional Collaboration

• Work closely with Sales, Sales Operations, Commercial Operations, Finance, Operations, dealers and HQ functions.
• Drive operational issues and improvements across organizational boundaries.
• Ensure that Swedish requirements are clearly communicated and followed up with relevant HQ stakeholders.

To be successful in the role you will demonstrate:

• Bachelor's degree in Business Administration, Economics, Engineering, Supply Chain, Automotive Management, or a related field, or equivalent work experience.
• 2+ years of experience in Sales Operations, Dealer Operations, Commercial Operations, or a similar role.
• Experience working and Strong systems affinity with CRM and business process management systems.
• Analytical and structured problem-solving skills.
• Ability to build strong relationships and collaborate across functions and with external partners.
• A proactive mindset with a focus on continuous improvement and operational excellence.
• Fluency in Swedish and English.

To thrive at Zeekr we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.