Robotics Technical Specialist

Tgw Scandinavia AB; Göteborgs kommun; On-site; SEK 446,400 - 669,600; Full time

Benefits offered by this job

Competitive salary

Paid overtime

Company Car / Car allowance

Life Assurance

Employee Assistance Programme

25 days of annual vacation

Health care allowance

Job summary

A robotics and automation company is seeking a Lifetime Services Robotics Technical Specialist in Gothenburg, Sweden. You will provide expert support across mechanical, electrical, and software systems for TGW Robotics. Responsibilities include ensuring reliable operations of robotic solutions, resolving technical issues, and delivering training. The role requires proficiency in Swedish and English, a qualification in engineering, and the flexibility to travel across sites in Northern Europe, primarily to Västerås.

Qualifications

• Strong understanding of PLC controls (Siemens).
• Flexible to travel to Germany for training in the 1st 3 months.
• Experience in supporting robotic solutions is a plus.

Responsibilities

• Ensure TGW robotics machines operate reliably and reduce downtime.
• Identify and resolve technical issues efficiently.
• Create documentation to support the daily operation of TGW robotics machines.
• Deliver training and upskill TGW employees and customers.

Skills

Proficiency in written and spoken Swedish

Proficiency in written and spoken English

Understanding of PLC controls (Siemens)

Understanding of mechatronic safety circuits

Education

Qualification in electrical or mechanical engineering

Higher qualification in Electrical or Mechanical Engineering

Job description

Job Introduction

As the Lifetime Services Robotics Technical Specialist, you will play a crucial role in providing expert support across electrical, mechanical, and software systems for TGW Robotics. You will be responsible for ensuring that all robotic solutions operate effectively on customer sites across Northern Europe, but with a first focus on the ICA site in Västerås.

Forming part of the new Operational Excellence team, you will be fostering trust and repeat business, delivering expert support, driving product improvements, refining system performance, and upskilling employees.

WHAT YOU’LL BE HANDLING

Technical Support & Issue Resolution

• Ensure TGW robotics machines operate reliably, reducing downtime and maximising performance
• Identify and resolve technical issues efficiently, supporting customers and internal teams
• Monitor availability performance against targets, analyse error rates, and develop corrective action plans
• Support TGW robotics machines from Realisation to Lifetime Services handover, ensuring a smooth transition

Documentation & Knowledge Sharing

• Create documentation to support the daily operation of TGW robotics machines
• Provide clear and effective feedback to internal and external stakeholders
• Develop a structured lessons learnt process, ensuring actions are implemented and feedback is communicated to TGW Robotics Austria
• Deliver training and upskilling to TGW employees and customers to enhance their technical expertise

Continuous Improvement & Innovation

• Take a proactive approach in identifying areas of improvement for TGW robotics machines
• Support an environment that fosters continuous improvement and innovation.
• Identify opportunities that add value for customers and generate potential revenue for TGW

Customer & Business Engagement

• Actively promote the success of TGW robotics to the wider business
• Build and maintain professional relationships with clients, TGW colleagues, and product developers
• Achieve high standards of customer satisfaction, technical efficiency, and company image
• Be punctual and uphold commitments made to customers, ensuring a reliable service experience

Health & Safety Compliance

• Work safely and adhere to all Health & Safety requirements, including Risk Assessments (RAs), Method Statements, Safe Systems of Work (SSOW), and COSHH requirements

WHAT YOU’LL NEED

Essential

• Qualification in electrical or mechanical engineering
• Strong understanding of PLC controls (Siemens)
• You demonstrate strong proficiency in both written and spoken Swedish and English.
• Understanding of mechatronic safety circuits and devices
• Flexible to travel to Germany for training in the 1st 3 months and flexible to travel across sites for TGW Northern Europe

Desirable

• Experience working in an intralogistics engineering environment or high-speed robotics engineering
• Higher qualification in Electrical or Mechanical Engineering
• Experience in supporting robotic solutions
• Familiarity with intralogistics IT systems
• Experience in coaching and training on engineering equipment

What we offer

• Permanent Contract with a competitive salary and paid overtime
• Company Car / Car allowance
• Life Assurance: 4 x Yearly Salary
• Employee Assistance Programme
• The amount of annual vacation is 25 working days, and the Employee is entitled to a vacation pay of 0,8% of the monthly gross salary per vacation day
• A dynamic, open, and informal working environment with pleasant colleagues
• Collective agreement, Techavtalet Unionen applicable
• Health care allowance and a free health check