Robotics Technical Specialist

Tgw Scandinavia AB; Mölndals kommun; On-site; SEK 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Life Assurance: 4 x Yearly Salary

Employee Assistance Programme

25 days annual vacation

Health care allowance

Job summary

A robotics solutions company in Sweden is seeking a Lifetime Services Robotics Technical Specialist to provide expert support for TGW Robotics. You will enhance the performance of robotic solutions at customer sites while fostering relationships and delivering impactful training. The role requires a qualification in electrical or mechanical engineering, proficiency in Swedish and English, and experience in intralogistics engineering. A permanent contract is offered with a competitive salary and benefits including health care allowances and vacation days.

Qualifications

• Qualification in electrical or mechanical engineering is essential.
• Strong understanding of PLC controls (Siemens).
• Demonstrate proficiency in both Swedish and English.
• Experience working in an intralogistics engineering environment.

Responsibilities

• Ensure TGW robotics machines operate reliably.
• Identify and resolve technical issues efficiently.
• Create documentation to support daily operations.
• Deliver training and upskilling to employees and customers.

Skills

Electrical engineering

Mechanical engineering

PLC controls

Fluent in Swedish

Fluent in English

Mechatronic safety circuits

Coaching and training

Education

Higher qualification in Electrical or Mechanical Engineering

Tools

Intralogistics IT systems

Job description

As the Lifetime Services Robotics Technical Specialist, you will play a crucial role in providing expert support across electrical, mechanical, and software systems for TGW Robotics. You will be responsible for ensuring that all robotic solutions operate effectively on customer sites across Northern Europe, but with a first focus on the ICA site in Västerås.

Forming part of the new Operational Excellence team, you will be fostering trust and repeat business, delivering expert support, driving product improvements, refining system performance, and upskilling employees.

WHAT YOU’LL BE HANDLING

Technical Support & Issue Resolution

• Ensure TGW robotics machines operate reliably, reducing downtime and maximising performance
• Identify and resolve technical issues efficiently, supporting customers and internal teams
• Monitor availability performance against targets, analyse error rates, and develop corrective action plans
• Support TGW robotics machines from Realisation to Lifetime Services handover, ensuring a smooth transition

Documentation & Knowledge Sharing

• Create documentation to support the daily operation of TGW robotics machines
• Provide clear and effective feedback to internal and external stakeholders
• Develop a structured lessons learnt process, ensuring actions are implemented and feedback is communicated to TGW Robotics Austria
• Deliver training and upskilling to TGW employees and customers to enhance their technical expertise
• Take a proactive approach in identifying areas of improvement for TGW robotics machines
• Support an environment that fosters continuous improvement and innovation.
• Identify opportunities that add value for customers and generate potential revenue for TGW

Customer & Business Engagement

• Actively promote the success of TGW robotics to the wider business
• Build and maintain professional relationships with clients, TGW colleagues, and product developers
• Achieve high standards of customer satisfaction, technical efficiency, and company image
• Be punctual and uphold commitments made to customers, ensuring a reliable service experience

Health & Safety Compliance

• Work safely and adhere to all Health & Safety requirements, including Risk Assessments (RAs), Method Statements, Safe Systems of Work (SSOW), and COSHH requirements

WHAT YOU’LL NEED

• Qualification in electrical or mechanical engineering
• Strong understanding of PLC controls (Siemens)
• You demonstrate strong proficiency in both written and spoken Swedish and English.
• Understanding of mechatronic safety circuits and devices
• Flexible to travel to Germany for training in the 1st 3 months and flexible to travel across sites for TGW Northern Europe
• Experience working in an intralogistics engineering environment or high-speed robotics engineering
• Higher qualification in Electrical or Mechanical Engineering
• Experience in supporting robotic solutions
• Familiarity with intralogistics IT systems
• Experience in coaching and training on engineering equipment

What we offer

• Permanent Contract with a competitive salary and paid overtime
• Life Assurance: 4 x Yearly Salary
• Employee Assistance Programme
• The amount of annual vacation is 25 working days, and the Employee is entitled to a vacation pay of 0,8% of the monthly gross salary per vacation day
• A dynamic, open, and informal working environment with pleasant colleagues
• Health care allowance and a free health check

Utbildning

• Eftergymnasial utbildning två år eller längre inom Teknik och teknisk industri
• Engelska
• B