Retail Sales Executive - Arval Sweden

BNP Paribas Bank Polska SA; Stockholms kommun; On-site; SEK 480,000 - 640,000; Full time

Job summary

Arval Sweden, part of a global fleet management and leasing group, seeks a Sales Executive to manage the prospect journey within the Retail team. You will collaborate with Direct, Bank, and automotive partners to deliver a smooth customer experience, handling callbacks and driving satisfaction across channels.

Qualifications include 2+ years in Sales or Customer Service, strong communication skills, and interest in leasing products and automotive sector.

Qualifications

• Minimum of 2 years working experience, preferably in a similar position.
• Experience in Sales or Customer Service preferred.
• Knowledge of operational leasing is a plus.
• Affinity with cars is a plus.
• Excellent verbal and written communication skills.
• Well-structured, flexible and agile.

Responsibilities

• Provide advice based on customer needs.
• Support in contact with the dealer and prospect during acquisition.
• Manage client relationships and customer expectations.
• Resolve queries from prospects according to SLAs with partners.
• Process and work with customer data for credit decisions and KYC in onboarding tool and Salesforce.
• Be solutions oriented while following entity rules.
• Perform customer and partner callbacks to address complaints and improve satisfaction.

Skills

Customer relationship management

Communication

Active listening

Attention to detail

Proactivity

Teamwork

Education

High School Graduation

Job description

Arval is one of the world's leading players in fleet management and full-service leasing. With one of the leading Banks, BNP Paribas as stakeholders, more than 8,600 employees worldwide, and 80 employees in the local Swedish office in Danderyd, we are a fast-growing international company. Based on an entrepreneurial and solution-oriented approach, Arval works towards a clear mission; To provide our customers with the most comprehensive leasing service possible.

Arval DNA

Teamwork is essential at Arval. Together with your colleagues, you guard that customers are served in the most optimal way. By listening to our customers and providing them with the best solutions. You are helpful and capable to see matters from different angles.

You want to make the most of yourself and with that, you contribute to the organization's success. You distinguish yourself by out of the box thinking and going the extra mile, for colleagues, customers, and other stakeholders. You have a mindset to challenge and are curious with the intention to improve. Besides that, you adapt quickly to a dynamic and fast changing environment. Concisely: together with your colleagues, you make sure that the organization keeps developing and growing to be ready for the future.

Mission

Within the Retail team, the sales executives will have the responsibility to manage the prospect journey. To this end, the Sales Executives will work in close collaboration with Direct, Bank (if lead generator) & Non-Automotive Partnerships and Automotive Partnerships channel. The Sales Executive has a significant role to play in developing Arval's business in all channels. They are responsible to deliver the smoothest experience to the customer. They are also responsible of performing customer & partner call backs to understand how to increase their level of satisfaction.

Responsibilities

• Provide advice based on customer needs
• Supporting in contact with the dealer and the prospect during the acquisition phase
• Manage client relationship, Customer Expectations
• Resolve any queries coming from the prospect according to the SLAs defined in the entity and agreed with the partners.
• Process and work with customer data for credit decisions & KYC in our new Onboarding tool + SalesForce.
• Be solutions oriented, while respecting the rules defined in the entity
• Performs customer & partner call backs: 100% of clients' detractors and dissatisfied partners & 100% of very unsatisfied clients & partners with complaints

Qualifications (education)

• High School Graduation
• Good MS Office skills

Professional Experience

• At least 2 years of working experience (preferably within similar position)
• Experience in Sales, Customer Service as a preference
• Operational leasing product knowledge as a preference
• Affinity with cars as a preference
• Excellent verbal communication and excellent writing skills
• Well-structured
• Flexible and agile

Languages

• Fluency in local language
• Operational in English

To succeed in the role you have the following skills

Business

• Customer relationship management
• Product & services conception & presentation
• Confident and clear communication over the phone

Behavioral

• Communication skills - oral & written
• Adaptability
• Attention to detail, rigor
• Active listening
• Resilience
• Proactivity

Transversal

• Client focused
• Ability to develop & adapt a process
• Ability to collaborate/ Teamwork

Benefits

We offer you an important role and the opportunity to work in a strong international company with high energy and forward thinking.

Diversity Statement

As the Bank for a changing world, we truly believe that promoting diversity makes it better. We welcome all talents and empower them to prosper in an inclusive workplace. Join us and bring your full self to work with your own experience and identity!