Remote Trust & Safety Agent (English & German)

Pet Media Group; Stockholms kommun; Ibrido; SEK 300.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Descrizione del lavoro

Pet Media Group, a Stockholm-based scale-up, seeks a Trust & Safety Customer Service Agent to support our UK, German, and US marketplaces. The role focuses on moderating listings and delivering high-quality customer support primarily in English and German.

You will use our internal back-office systems and Freshdesk to engage with users and ensure safety and trust across platforms. The position is remote, up to 40 hours/week, with CET evening shifts and most weekends.

Competenze

• Fluent English and German (written and spoken).
• Excellent communication skills and service mindset.
• Willingness to work in CET evenings and weekends.

Mansioni

• Moderate listings and provide customer support via email.
• Use internal back-office systems and Freshdesk to communicate with users.
• Meet KPIs for customer satisfaction, moderation targets and quality standards.

Conoscenze

English (business)

German

Communication

Strumenti

Freshdesk

Descrizione del lavoro

Pet Media Group, a Stockholm-based scale-up, seeks a Trust & Safety Customer Service Agent to support our UK, German, and US marketplaces. The role focuses on moderating listings and delivering high-quality customer support primarily in English and German.

You will use our internal back-office systems and Freshdesk to engage with users and ensure safety and trust across platforms. The position is remote, up to 40 hours/week, with CET evening shifts and most weekends.