German-Speaking Customer Trust Consultant (Remote)

Klarna; Sweden; Remote; USD 49,306 - 70,224; Full time

Benefits offered by this job

100% Flexibility in working hours

Competitive Compensation

Autonomy in work responsibilities

Job summary

A leading consulting firm is seeking a Customer Trust & Experience Consultant, fully remote and open to candidates in Sweden. The role emphasizes exceptional customer interactions, critical problem-solving, and the use of AI tools to improve services. Candidates should be fluent in German and have a flexible schedule, with a minimum expectation of 100 hours per month. Competitive compensation starts at 400 SEK per hour, and autonomy in the role allows for significant impact in customer trust and experience enhancement.

Qualifications

• Background in tech, operations, finance, or business.
• Fluent in German and comfortable in business English.
• Willingness to register for F-skatt if self-employed.

Responsibilities

• Manage complex customer cases professionally.
• Deliver exceptional customer experiences via multiple channels.
• Use AI tools to identify patterns and suggest improvements.

Skills

Problem-solving

Communication Skills

Customer Service

Tech-Savvy

Fluent in German

Education

Degree in Engineering, Business, Economics, Law, or Political Science

Job description

A leading consulting firm is seeking a Customer Trust & Experience Consultant, fully remote and open to candidates in Sweden. The role emphasizes exceptional customer interactions, critical problem-solving, and the use of AI tools to improve services. Candidates should be fluent in German and have a flexible schedule, with a minimum expectation of 100 hours per month. Competitive compensation starts at 400 SEK per hour, and autonomy in the role allows for significant impact in customer trust and experience enhancement.