Remote IT Service Manager — Reliability, Compliance & Growth

Telia Company; Solna kommun; On-site; SEK 850,000 - 1,100,000; Full time

Benefits offered by this job

Bonus based on performance

Remote work opportunities

Benefits package tailored to local市场

Job summary

Telia Company in Solna is seeking an IT Service Manager to join Telia Finance and help ensure reliable, compliant IT services aligned with business needs. You will bridge Business, IT, and external providers to drive performance and resilience across critical services.

The role emphasizes operational delivery, continual improvement, and regulatory compliance in a regulated environment. English and Swedish fluency are required.

Qualifications

• Proven experience in Service Management, Application Management, IT Operations, or a similar field.
• Strong knowledge of IT services, SLA management, application lifecycle management, and operational resilience.
• Ability to collaborate effectively with business stakeholders, technical teams, and external partners while driving continual improvements.
• Fluency in Swedish and English, both spoken and written.

Responsibilities

• Lead the operational delivery and continual improvement of IT services supporting Accounting & Controlling and other business functions.
• Drive incident management, service restoration, service continuity, and operational resilience activities.
• Lead operational relationships with vendors and ensure service delivery against agreed SLAs.
• Monitor and improve service performance, availability, capacity, quality, and regulatory compliance, including DORA and ISO 27001 requirements.

Skills

Service Management

IT Operations

Application Management

Operational Resilience

SLA Management

Stakeholder Collaboration

Swedish & English

Education

Academic degree in IT or Engineering

Job description

Telia Company in Solna is seeking an IT Service Manager to join Telia Finance and help ensure reliable, compliant IT services aligned with business needs. You will bridge Business, IT, and external providers to drive performance and resilience across critical services.

The role emphasizes operational delivery, continual improvement, and regulatory compliance in a regulated environment. English and Swedish fluency are required.