Remote Hospitality Experience Specialist

Sunkissedgetaways; Malmö kommun; Remote; SEK 357,000 - 469,000; Full time

Benefits offered by this job

Fully remote environment

Onboarding program

Education opportunities

Access to professional systems

Collaborative team environment

Job summary

Sunkissedgetaways seeks a personable Hospitality Experience Coordinator to help clients research services, coordinate arrangements, and craft a seamless travel experience from first inquiry to completion.

You’ll excel in customer service, organization, and online research, guiding clients through options that fit their needs while maintaining meticulous records and timely updates. The role is fully remote with onboarding and ongoing learning in a collaborative team.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Previous hospitality or customer service experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Communication

Customer-service

Organization

Time-management

Research

Learning new platforms

Reliability

Job description

Sunkissedgetaways seeks a personable Hospitality Experience Coordinator to help clients research services, coordinate arrangements, and craft a seamless travel experience from first inquiry to completion.

You’ll excel in customer service, organization, and online research, guiding clients through options that fit their needs while maintaining meticulous records and timely updates. The role is fully remote with onboarding and ongoing learning in a collaborative team.