Remote Guest Experience & Reservations Concierge

Sunkissedgetaways; Göteborgs kommun; Remote; SEK 335,000 - 469,000; Full time

Benefits offered by this job

Onboarding and training

Professional development

Access to online systems

Continuing education opportunities

Supportive team environment

Job summary

Sunkissedgetaways is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes providing a positive experience through clear communication, careful coordination, and dependable follow-up.

This position suits someone who enjoys working with people and delivering attentive, professional service, with a fully remote setup and ongoing onboarding and development opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication

Customer service

Organization

Research online

Multitasking

Email/digital tools

Problem-solving

Follow-up

Tools

Email

Digital platforms

Job description

Sunkissedgetaways is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes providing a positive experience through clear communication, careful coordination, and dependable follow-up.

This position suits someone who enjoys working with people and delivering attentive, professional service, with a fully remote setup and ongoing onboarding and development opportunities.