Regional Service Supervisor North

Atlas Copco Airpower N.V.; Göteborgs kommun; On-site; SEK 700,000 - 900,000; Full time

Job summary

Atlas Copco Rental in Gothenburg is seeking a Regional Service Supervisor to manage and coach a Nordic service team. You will use technical expertise and people management to drive efficient rental service operations, reporting to the Regional Business Line Manager Nordics.

The role involves coordinating field service, workshops, and ISO procedures while promoting safety, quality, and continuous improvement. Occasional travel to HQ in Warsaw may be required.

Qualifications

• Experienced service supervisor with a technical background in industrial B2B environments.
• Proven ability to develop and optimize service operations.
• Effective written and verbal communication with stakeholders at multiple levels.
• Up-to-date knowledge of products, systems and service tools with business acumen.
• Willingness to travel extensively within the region and to HQ in Warsaw.

Responsibilities

• Actively participate in daily service work and organize regional service activities.
• Optimize maintenance of rental fleet and accessories.
• Plan and coordinate service jobs at customer sites in collaboration with managers.
• Oversee maintenance and repairs in workshops and remote support to customers.
• Ensure ISO procedures and workplace safety are followed in the region.
• Lead centralized European quality and service meetings and implement technical updates.

Skills

Service supervision

Technical background

Operations optimization

Communication

English proficiency

Travel readiness

Job description

In this position, you will manage, coach and assist a motivated service team of Atlas Copco Rental in the Nordics. The role of the Regional Service supervisor is to use service -andproduct technical expertise & knowledge along with service and people management skills to efficiently manage and develop our rental service operations, working with clearly defined KPI’s. You report to the Regional Business Line Manager Nordics and can count on support from the Regional Operations Excellence Manager.

Job description and responsibilities

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• You actively participate in the daily service work
• Optimize maintenance of our rental fleet and accessories
• Organize the service business in your region
• Daily planning and coordination of service jobs at the customer site in cooperation with departmental managers
• Plan and follow up maintenance and repairs in allworkshops
• Provide technical support to technicians in your region and support customers remotely
• Follow up on ISO procedures regarding service in your region (workplace inspections, toolbox, …)
• Participate in centralized European quality & service meetings.Youhold responsibility for the implementation of technical updates etc.
• Manage and follow up outsourced service jobs
• Enhance cooperation between countries in your region, organize support when needed
• Maintain professional and technical knowledge by attending educational workshops; regular follow our internal e-learning programs, reviewing professional publications; establishing personal networks

Additional responsibilities include:

Your Mission

In this position, you will manage, coach and assist a motivated service team of Atlas Copco Rental in the Nordics. The role of the Regional Service supervisor is to use service -andproduct technical expertise & knowledge along with service and people management skills to efficiently manage and develop our rental service operations, working with clearly defined KPI’s. You report to the Regional Business Line Manager Nordics and can count on support from the Regional Operations Excellence Manager.

Job description and responsibilities

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• You actively participate in the daily service work
• Optimize maintenance of our rental fleet and accessories
• Organize the service business in your region
• Daily planning and coordination of service jobs at the customer site in cooperation with departmental managers
• Plan and follow up maintenance and repairs in allworkshops
• Provide technical support to technicians in your region and support customers remotely
• Follow up on ISO procedures regarding service in your region (workplace inspections, toolbox, …)
• Participate in centralized European quality & service meetings.Youhold responsibility for the implementation of technical updates etc.
• Organize regular service meetings
• Manage and follow up outsourced service jobs
• Enhance cooperation between countries in your region, organize support when needed
• Maintain professional and technical knowledge by attending educational workshops; regular follow our internal e-learning programs, reviewing professional publications; establishing personal networks

Additional responsibilities include:

In this role, you will be responsible for achieving the agreed service KPIs within your region and ensuring the continuous development of your team by identifying training needs and coordinating appropriate training activities. You will oversee the development of local depot infrastructure and service tools through regular visits to regional depots, while actively maintaining and improving the work environment with a strong focus on safety, sustainability, quality, and operational efficiency. The role also includes proactive management of service parts and tool inventories, including certification requirements, and requires a high level of organizational capability and project ownership to support business objectives effectively.

Knowledge and Skills

• We are looking for an experienced Service supervisor with proven service experience, preferably in an industrial B2B environment. A technical background is required.
• Good understanding on how to develop & optimize service operations
• Effective communication skills with the ability to listen, understand, educate and influence
• Keep up to date knowledge of products, systems and service tools, have business thinking in mind, and understand financial implications.
• Excellent written and verbal communication skills (English, local language a merit)
• Willingness to travel quite extensively within the region and from time to time to our HQ in Warsaw

Location

The position is based in our office in Vantaa, Finland or Gothenburg, Sweden

What's in it for you?

A position within a multinational company, working autonomously in a regional organization with an informal tone, where good cooperation and communication is valued highly.

You will get all opportunities to develop both personally and professionally through knowledge sharing with skilled colleagues as well as through the Group's continuing educational activities.

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.