Regional Customer Care Leader — Multi-Country Operations

nVent; Jönköpings kommun; On-site; SEK 700,000 - 900,000; Full time

Job summary

nVent is seeking a Customer Care leader to drive operations across a regional cluster including the UK, Ireland, Sweden, Norway and Denmark. You will align processes and resources to deliver consistent customer experience and strong business performance across sites.

The role requires 3+ years in CC leadership, multi-country/multi-site experience, and a proven ability to lead teams with excellent people skills and a willingness to travel.

Qualifications

• 3+ years of Customer Care leadership experience.
• Experience leading multi-country and multi-site Customer Care teams.
• Strong people leadership and collaboration skills.

Responsibilities

• Lead Customer Care operations across the assigned regional cluster (UK, Ireland, Sweden, Norway, Denmark).
• Maintain strong collaboration with other Customer Care Cluster Teams.
• Drive alignment of processes and performance standards across sites.
• Support organizational transition toward integrated Customer Care Operations.
• Ensure effective workload balancing and resource utilization across teams within the cluster.

Job description

nVent is seeking a Customer Care leader to drive operations across a regional cluster including the UK, Ireland, Sweden, Norway and Denmark. You will align processes and resources to deliver consistent customer experience and strong business performance across sites.

The role requires 3+ years in CC leadership, multi-country/multi-site experience, and a proven ability to lead teams with excellent people skills and a willingness to travel.