Project Manager - Commercial Governance and Process Excellence

Abright; Sweden; Hybrid; SEK 700,000 - 900,000; Full time

Job summary

Abright in Stockholm is looking for a Project Manager focused on Commercial Governance and Process Excellence. This role is pivotal in aligning commercial strategy with sales processes and CRM transformation.

The ideal candidate will have over 5 years of experience, including significant management consulting exposure, and a proven track record in process design and governance frameworks. The role offers flexibility with options for remote and hybrid work.

Qualifications

• 5+ years of professional experience, with at least 3+ years of management consulting experience focused on commercial transformation.
• Proven experience in designing end‑to‑end sales processes.
• Strong understanding of sales operating models and customer segmentation.

Responsibilities

• Develop and own end‑to‑end sales and customer management processes.
• Design governance frameworks that enable clear decision‑making.
• Lead development of new ways of working linked to sales transformation.

Skills

Management consulting

Process design

B2B operations

Analytical skills

Problem-solving

Process optimization

Governance frameworks

Job description

Project Manager - Commercial Governance and Process Excellence

Customer Growth is a newly established global function that enables the next phase of our commercial transformation. As part of the Commercial Excellence agenda, we are evolving our commercial operating model through several strategic initiatives, including a CRM implementation, transformation of our sales and customer management organization, and rollout of a new customer segmentation model. This role will play a key part in aligning commercial strategy, CRM transformation, sales processes, and operating models while enabling adoption of new ways of working across the organization.

Responsibilities

Governance & Operating Model Development

• Develop and own the end‑to‑end sales and customer management process blueprint
• Define and implement standards and templates for governance and process development
• Design governance frameworks that enable clear decision‑making and accountability
• Lead development of RACI models and cross‑functional governance structures
• Establish collaboration and knowledge‑sharing mechanisms across teams
• Continuously refine governance frameworks in line with organizational changes and business needs

Process Excellence & Transformation

• Lead development of new ways of working linked to the ongoing sales transformation
• Translate CRM‑driven and customer segmentation initiatives into clear operational processes
• Support alignment and consistency across process improvement initiatives
• Ensure new processes are practical, scalable, and embedded in daily operations

Cross‑functional Alignment & Continuous Improvement

• Act as a coordination point across Sales, CRM, and Commercial Strategy stakeholders
• Identify gaps, inefficiencies, and improvement opportunities across commercial processes
• Establish mechanisms to monitor process effectiveness and adoption
• Maintain clear and accessible governance and process documentation

Qualifications

• 5+ years of professional experience, with at least 3+ years of management consulting experience focused on commercial transformation, process design, or business operations in a B2B environment
• Proven experience in designing and implementing end‑to‑end sales processes and customer lifecycle management frameworks, including business process design, mapping, and optimisation
• Experience developing governance frameworks and RACI models to support clear decision‑making and accountability
• Strong understanding of sales operating models, customer segmentation, and commercial processes
• Proven ability to manage multiple initiatives and prioritise effectively in a dynamic environment
• Strong analytical and problem‑solving skills, with the ability to identify process inefficiencies and define improvement initiatives
• Experience establishing KPIs, process performance metrics, and monitoring adoption of new ways of working
• Strong attention to detail and a pragmatic approach to designing processes that are practical and scalable
• Knowledge of continuous improvement methodologies such as Lean or Six‑Sigma is a strong advantage

The role is located at our office in Stockholm. Location: Stockholm, with options for remote and hybrid work.

Equal Opportunity Employment

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal‑opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.