Project Manager - Commercial Governance and Process Excellence

Abright; Stockholms kommun; On-site; SEK 669,600 - 892,800; Full time

Job summary

Wallenius Wilhelmsen seeks a Project Manager for Commercial Governance and Process Excellence in Stockholm. The successful candidate will manage the end-to-end sales and customer management process, ensuring alignment in new operating models while driving sales transformation initiatives.

You should have over 5 years of experience, particularly in management consulting focused on process design. This role promises a dynamic environment focused on continuous improvement and effective governance.

Qualifications

• 5+ years of professional experience, including 3+ years of management consulting.
• Proven ability to manage multiple initiatives and prioritize effectively.
• Strong analytical problem-solving skills.

Responsibilities

• Develop and own sales and customer management process blueprint.
• Define and implement standards for governance and process development.
• Lead development of new ways of working linked to sales transformation.

Skills

Management consulting

Process design

Sales processes

Customer lifecycle management

Analytical skills

Job description

Project Manager – Commercial Governance and Process Excellence

Overview

Wallenius Wilhelmsen is a market leader in RoRo shipping and vehicle logistics, transporting cars, trucks, rolling equipment and breakbulk around the world.

Wallenius Wilhelmsen operates around 125 vessels servicing 15 trade routes to six continents, together with a global inland distribution network, 120 processing centres, and 11 marine terminals. The company has a strong sustainability focus and is an industry leader in developing innovative solutions to reduce its operational impacts. The Wallenius Wilhelmsen group (OEX: WALWIL) has 9,500 employees in 29 countries and is headquartered in Oslo, Norway. The group consists of Wallenius Wilhelmsen Ocean, Wallenius Wilhelmsen Solutions, EUKOR and ARC. Total income was USD 4.1 billion for the full year of 2018.

The world will keep surprising us, and Wallenius Wilhelmsen will take an active role in defining the future of logistics, imagining new, more sustainable solutions for the changing world of mobility and transport on land and sea.

Job Description

Customer Growth is a newly established global function created to enable the next phase of Wallenius Wilhelmsen’s commercial transformation. As part of our ambitious Commercial Excellence agenda within Customer Growth, we are evolving our commercial operating model through several strategic initiatives, including implementation of a CRM solution, transformation of our sales and customer management organization, and rollout of a new customer segmentation model.

Within the Customer Growth organization the Commercial Strategy and Operations unit is still in a build-up phase, creating a unique opportunity to join a transformation journey.

We are now looking for a Project Manager – Sales Governance & Process Excellence to join our Commercial Strategy & Operations team. The role will play a key part in aligning commercial strategy, CRM transformation, sales processes, and operating models while enabling adoption of new ways of working across the organization.

Responsibilities

Governance & Operating Model Development

• Develop and own the end-to-end sales and customer management process blueprint
• Define and implement standards and templates for governance and process development
• Design governance frameworks enabling clear decision‑making and accountability
• Lead development of RACI models and cross‑functional governance structures
• Establish collaboration and knowledge‑sharing mechanisms across teams
• Continuously refine governance frameworks in line with organizational changes and business needs

Process Excellence & Transformation

• Lead development of new ways of working linked to the ongoing sales transformation
• Translate CRM‑driven and customer segmentation initiatives into clear operational processes
• Support alignment and consistency across process improvement initiatives
• Ensure new processes are practical, scalable, and embedded in daily operations

Cross‑functional Alignment & Continuous Improvement

• Act as a coordination point across Sales, CRM, and Commercial Strategy stakeholders
• Identify gaps, inefficiencies, and improvement opportunities across commercial processes
• Establish mechanisms to monitor process effectiveness and adoption
• Maintain clear and accessible governance and process documentation

Qualifications and experience

We are looking for someone with:

• 5+ years of professional experience, including at least 3+ years of management consulting experience with focus on commercial transformation, process design, or business operations roles within a B2B environment.
• Proven experience in designing and implementing end‑to‑end sales processes and customer lifecycle management frameworks, including business process design, mapping, and optimization.
• Experience in developing governance frameworks and RACI models to support clear decision‑making and accountability.
• Strong understanding of sales operating models, customer segmentation, and commercial processes.
• Proven ability to manage multiple initiatives and prioritize effectively in a dynamic environment.
• Strong analytical and problem‑solving skills, with the ability to identify process inefficiencies and define improvement initiatives.
• Experience establishing KPIs, process performance metrics, and monitoring adoption of new ways of working.
• Strong attention to detail, with a pragmatic approach to designing processes that are practical and scalable.
• Knowledge of continuous improvement methodologies such as Lean or Six Sigma is a strong advantage.

The role is located at our office in Stockholm.

OUR COMMITMENT TO EQUAL OPPORTUNITIES

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.