Service designer - Network visibility

Wallenius Wilhelmsen group; Göteborgs kommun; On-site; SEK 450,000 - 600,000; Full time

Benefits offered by this job

Health insurance options

401(k) plan

Career development opportunities

Employee discounts on various attractions

Job summary

Wallenius Wilhelmsen group is looking for a Service Designer in Gothenburg, Sweden, to enhance logistics operations through innovative service designs. You'll bridge the gap between technology, operations, and business, focusing on optimizing workflows and enhancing user experience.

Join a mission-driven team at the forefront of green logistics, where you will work on transforming the logistics landscape while leveraging data-driven design principles.

Enjoy comprehensive benefits, including health insurance options, a 401(k) plan, and career development opportunities.

Qualifications

• Proven experience in Service Design, Business Analysis, and Business Process Mapping.
• Strong hands-on experience with end-to-end process mapping and journey mapping.
• Experience working in cross-functional Agile teams.

Responsibilities

• Lead as-is and to-be process mapping for key logistics workflows.
• Align stakeholders on process flows and expected outcomes.
• Use data to inform design decisions.

Skills

Service Design

Business Analysis

Business Process Mapping

Stakeholder Engagement

Tools

Azure DevOps

Figma

Miro

Visio

Lucidchart

Job description

Overview

SERVICE DESIGNER

Join us in transforming global logistics. At Wallenius Wilhelmsen, we don’t just move cargo; we move the world. As the market leader in roll-on/roll-off (RoRo) shipping and vehicle logistics, we manage the global distribution of cars, trucks, and heavy equipment across six continents. With 125 vessels, 66 processing centers, and 8 marine terminals, we are reimagining how global logistics can be smarter, greener, and more connected.

We’re on a mission to lead the green transition in logistics and aim to be carbon neutral by 2040. Join our transformation journey and help shape the future of digital supply chain solutions.

About the role

We are looking for an experienced Service Designer for Network Visibility (NV) who will shape how our logistics network operates end-to-end across systems, processes, and user interactions. This is not a traditional UX/Product Designer role. You will work deeply with business processes, operational workflows, and data flows, ensuring that Network Visibility solutions are not only user-friendly but also operationally effective, scalable, and aligned to business objectives. You will act as a bridge between business, operations, and technology teams, translating complex logistics workflows into clear, structured, and efficient service designs.

What is Network Visibility?

Network Visibility refers to the real-time understanding and tracking of the movement of assets (e.g., vessels, cargo, shipments) across the logistics network. It involves:

• Monitoring vessel inflow and outflow
• Tracking cargo status and location across ports and systems
• Providing end-to-end transparency across planning, operations, and execution
• Enabling better decision-making through accurate, timely data

The goal of Network Visibility is to ensure that all stakeholders (operations, planning, customers) have a consistent, reliable, and actionable view of the network.

What you’ll do

Business Process Mapping & Optimization

• Lead as-is and to-be process mapping for key logistics workflows.
• Identify inefficiencies, gaps, and dependency risks in processes. Ability to challenge business assumptions and drive clarity.
• Ensure clarity on scope, dependencies, and expected outcomes.

Cross-Functional Alignment

• Align stakeholders on process flows, scope and boundaries, expected outcomes, acting as a translator between technical teams and business users.

Data-Driven Design & Continuous Improvement

• Use qualitative and quantitative data to inform design decisions.

Job Requirements

What you’ll need

• You think beyond screens and features, and focus on designing complete services and business workflows.
• You are comfortable working in complex operational environments, where multiple systems, teams, and processes interact.
• You can bring structure to ambiguity and translate unclear business needs into clear, actionable designs.
• You have a strong ability to connect business goals with user experience and system capabilities.
• You are confident facilitating workshops and discussions to align stakeholders across business and technology.
• You are naturally curious about how things work end-to-end, not just within a single system or team.
• You are detail-oriented and ensure clarity, consistency, and completeness in process and requirement definitions.
• You are comfortable challenging assumptions and driving alignment across diverse stakeholders.

Must Have

• Proven experience in:
  • Service Design
  • Business Analysis
  • Business Process Mapping / Optimization
• Strong hands-on experience with:
  • End-to-end process mapping (as-is / to-be)
  • Service blueprints and journey mapping
  • Translating workflows into structured diagrams (e.g., BPMN, swimlanes)

• Ability to:
  • Break down complex workflows into clear, structured processes
  • Define functional and business requirements
  • Ensure alignment between business needs, backlog, and delivered solutions

• Experience working in:
  • Cross-functional Agile teams
  • Environments with multiple stakeholders (business, product, tech)

• Strong stakeholder engagement skills:
  • Able to facilitate workshops
  • Manage differing viewpoints and drive towards clear decisions

Highly Relevant

• Experience working in logistics, shipping, supply chain, or operational platforms
• Exposure to Digital Twins, tracking systems, or operational dashboards
• Understanding of data flows across systems
• Experience with integration dependencies
• Experience with Azure DevOps (or similar backlog tools)
• Figma, Miro, Visio, Lucidchart (process/design tools)

Why This Role is Different

This is not just a UX/Product Designer role. You will:

• Work deeply with business processes, not just interfaces
• Shape how services function behind the scenes, not just how they look
• Play a hybrid role across service design, business analysis, and transformation

When You Join Us

At Wallenius Wilhelmsen, we prioritize your well-being. Our industry-leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well-being, we’ve got you covered.

• Choose from a range of low-cost health insurance options to support your well-being including medical, dental and vision after 30 days of employment
• Secure your financial future with an industry-leading company-matching 401(k) plan
• Company paid life insurance, short-term and long-term disability
• Explore career development with access to on-the-job training
• Access to exclusive discounts on attractions, automotive, travel and more

Working Conditions

Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles and drafts. Safety is our top priority, and we are dedicated to fostering a safety-first environment, ensuring all precautions are taken to protect our team in every working condition.

About Us

Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.

Our Commitment to Equal Opportunities

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.

Apply today, and let’s keep the world and your career moving together.