Program Coordinator - Swedish

STS Education Group; Stockholms kommun; On-site; SEK 390,600 - 558,000; Full time

Benefits offered by this job

Possibilities to travel

Competitive benefit package

Modern work-life balance policies

Job summary

STS Education Group seeks a dedicated Customer Success Coordinator based in Stockholm. This role primarily involves liaising with students, parents, and international partners, ensuring a seamless customer journey during exchange programs. You’ll work closely with the Nordic Customer Success Manager and engage in varied administrative tasks to support students and their families.

Fluency in Swedish and English is essential, while prior customer service experience will enhance your candidacy. Join us and be part of an enthusiastic team with global colleagues!

Qualifications

• Fluent in Swedish and English.
• Driven and goal-oriented.
• Experience in customer service is beneficial.
• Strong interest in delivering exceptional customer experience.
• Ability to build long-term relationships.

Responsibilities

• Communicate with students, parents, and partners.
• Handle administrative tasks for the exchange year.
• Create application and visa guides.
• Manage application documents and travel for students.
• Collaborate with international colleagues.

Skills

Fluent in Swedish

Fluent in English

Customer service experience

Goal-oriented

Excellent communication skills

Job description

Since 1958, STS has provided international education in the form of high school exchanges around the world. Since our beginnings in 1958, we have sent over 1,200,000 students out to explore new places and discover themselves in the process. Today we have offices several countries and a large global network of partners, schools, host families and local employees all over the world. We are now looking for a new colleague to join our team and take responsibility over the Finnish market and students.

About the position

Your daily tasks will mainly consist of communicating with our future and existing students, their parents and international partners. You will be handling administrative tasks, prepare and support the students and parents the exchange year and take good care of the whole customer journey. As our customer journey is rather long your tasks will vary a lot depending on which time of the year it is, which makes the role very interesting since you always learn something new!

You will work closely with our Nordic Customer Success Manager to support the market and secure a smooth preparations and support to our students. We would love if you have lived/worked/studied abroad yourself, but this isn’t a requirement, we welcome applicants from various backgrounds!

Some of your main tasks

• Follow-up on students and guardians who confirmed their spot on the program.
• Be a trusted contact person for students and guardians throughout the exchange period.
• Represent the organization and present the company's product portfolio.
• Build good relationships with existing clients, as well as school counselors.
• Hold preparatory departure meetings for future exchange students and their guardians.
• Create application and visa guides for countries that require this.
• Manage application documents and travel for the student.
• Build relationships and maintain good communication with respective recipient organizations.
• Collaborate with our international colleagues and partners to create the best possible experience for our customers.

Requirements

• Fluent in Swedish and English
• Driven and goal-oriented
• Knowledge of Finnish, Danish or Norwegian is desirable but not a must
• Previous experience of customer-service – you understand each customer is unique, take pride on finding the right program for your customer and follow through that they had a great experience with STS
• Great interest in delivering world-class customer experience
• Excellent communication skills
• Love building long-term relationships with customers and partners

Desired skills/qualities, Previous experience

• Working experience within international education/tourism/sales/service or similar is beneficial
• You thrive in a fast-paced environment and adapt quickly to change
• Can work independently and manage and prioritize your tasks
• You enjoy challenges and love finding creative solutions
• A team-player who shares ideas and wants to see others grow

What we offer

• Become a part of a close-knit team in a global company with colleagues all around the world
• Office location in Stockholm
• Possibilities to travel
• A long-term contract for a full-time position
• A competitive benefit package and a modern view on work life balance
• Loads of opportunities to learn and grow with us!
• Possibility to join a growing company and an industry with great momentum.

How to apply

Are you ready to start your journey with STS and join our wonderful team? Please make sure to apply as soon as possible, we look forward to meeting you! Make sure to apply by 15th of July 2026, but please be aware that if we meet the perfect candidate sooner the position might be filled before that date.