Product Specialist

ASSA ABLOY; Norreborg; On-site; SEK 600,000 - 900,000; Full time

Job summary

ASSA ABLOY Global Solutions is seeking a Product Specialist for Swing Doors to support a broad portfolio across software, mechanics, electronics, and app/configuration tools. You will provide technical training and act as a key resource for business units, customers, and partners worldwide.

You will engage with R&D, supply chain, and factories to manage product changes, document processes, and help translate complex topics into practical solutions while ensuring compliance with safety standards

Qualifications

• At least 5 years of experience in a global and complex organization in technical support, product development, or R&D.
• Ability to understand products from a system perspective connecting software, electronics, mechanics, and integration.
• Experience turning complex technical topics into practical solutions for customers.
• Strong communication skills in English and cross-functional collaboration across regions.
• Independent, proactive, structured work style with ownership of technical topics.

Responsibilities

• Providing technical support, expertise, and training to business units and customers worldwide as a trusted product specialist for Swing Door portfolio.
• Developing deep product expertise and acting as a key resource for teams, customers, and stakeholders.
• Driving and coordinating product change management with R&D and Supply Chain.
• Collaborating with product teams, R&D, factories, and global stakeholders, feeding back customer insights and change requests.
• Creating and maintaining product documentation and training materials; delivering product training.
• Participating in testing, troubleshooting, and continuous improvement to enhance performance and user experience.

Skills

Global collaboration

Technical support

Systems thinking

Job description

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In our Business Segment Pedestrian within ASSA ABLOY Entrance Systems Division

As part of the Product Support team for our Product Unit Swing Doors, you will serve our customers with expertise, support, and training. You will interact with a wide range of stakeholders, including installers, service technicians, and sales organizations across the globe. As a Product Specialist, you play a key role in gathering and feeding back product and customer insights to R&D, helping identify potential shortcomings and ensuring that future solutions address customer needs and market requirements.

You will be part of a dynamic R&D organization working with products within our Product Unit Swing Doors in the Business Segment Pedestrian. Our door automation solutions serve millions of people every day in public environments, and we take pride in meeting national and international safety standards without compromising user experience, energy efficiency, or security.

About the Position

Being a Product Specialist for Swing Doors means supporting a broad portfolio of products and door systems. You will work with high-volume products sold worldwide. As market demands continue to evolve, we see an increasing focus on sustainable and environmentally friendly solutions as well as compliance with new regulatory requirements. This area will be an important focus going forward.

The Swing Doors product area is currently undergoing an exciting modernization journey. In this role, you will work closely with development teams across software, mechanics, electronics, and app/configuration tools, contributing valuable product knowledge throughout the development process.

What you will be doing

• Providing technical support, expertise, and training to our business units and customers worldwide, acting as a trusted product specialist for our Swing Door portfolio.
• Developing deep expertise in our products and act as a key technical resource for business units, customers, and internal stakeholders.
• Driving and coordinating product change management activities together with R&D and Supply Chain.
• Collaborating closely with product teams, R&D, factories, and other global stakeholders, while providing feedback based on customer insights, claims, and change requests.
• Developing and maintaining product documentation and training materials, and delivering product training to employees, customers, and partners.
• Participating in product testing, troubleshooting, and continuous improvement activities to enhance product performance and customer experience.

What will help you succeed

• At least 5 years of experience working in a global and complex organization (ideally within technical support, product development, systems engineering, R&D, or a similar environment).
• The ability to understand products from a system perspective and connect different disciplines such as software, electronics, mechanics, and product integration.
• Experience supporting, developing, or integrating technical products and turning complex technical topics into practical solutions.
• Strong communication skills in English and the ability to collaborate effectively with stakeholders across functions, cultures, and regions.
• An independent, proactive, and structured way of working, combined with the confidence to take ownership of technical topics and drive them forward.
• A collaborative mindset, curiosity, and a genuine interest in continuously building expertise within a globally deployed product portfolio.

If you have any questions about the role or the process, please contact Khalil Kabakibi, Talent Acquisition Business Partner, at [e-mail]

Depending on the risk profile for the role, a background screening may need to be performed. Final candidates may therefore be subject to a background screening. The performance of a background check is subject to consent and based on our Applicant Privacy Notice.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.