Product Quality Case Builder

Volvo Construction Equipment; Eskilstuna kommun; On-site; SEK 600,000 - 800,000; Full time

Job summary

Volvo Group Digital Technology & Operations (DTO) is seeking a Product Quality Case Builder to monitor field quality and drive product quality improvements across Digital services and Wheel loader systems. You will collaborate with Product Maintenance teams and sales regions to define and quantify issues and initiate quality cases.

You will chair cross-functional Field quality meetings, participate in PM and TFR activities, and analyze data for Special Commitments, cost calculations, and Service

Qualifications

• Bachelor of Science in Engineering or equivalent.
• Strong analytical and communication skills.
• Fluent in written and spoken English; other languages a plus.

Responsibilities

• Define and quantify product quality issues using fact-based analysis.
• Monitor field data and drive Quality Cases in collaboration with Product Maintenance and sales regions.
• Lead cross-functional Field quality meetings and support PM/TFR processes.
• Analyze data for Special Commitments, cost calculations, and Service Bulletin activities.

Skills

Analytical skills

Communication

Networking

English fluency

Education

Bachelor's in Engineering

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Product Quality Case builder, Digital domain and Wheel loaders

We are looking for a Product Quality Case builder for the domain of Digital services and products, as well as for parts of the Wheel loader systems and components. As a case builder you will monitor the field quality situation of the domain in question and work closely with the respective Product Maintenance teams and the sales regions to drive product quality of our products.

This role offers a chance to significantly impact the quality of our products and thus our business.

Main Responsibilities

• The primary responsibility of the Product Quality Case Builder is to, in a fact based way, define and quantify product quality issues. You will monitor field statistics and other input on all markets to identify issues, initiate Quality Cases and also drive the cases in Define and Measure phase. This includes creation and interpretation of in-depth statistical data and information, perform prioritization among related quality issues and request technical material via the parts return process.
• The Case Builder supports the Product Maintenance team throughout the cases, participating in PM and TFR meetings. You will chair the cross functional Field quality meetings.
• In addition, the role also includes to initiate and/or evaluate Special Commitments and analyze data for decision, calculate costs for Special Commitments and support the Service Bulletin work.
• You should contribute with your competence and expertise, collaborating closely and cross functionally in your network. We strive to put people in the driver seat by building a culture that is both self- and collaboration-driven. Besides the operational responsibility, you are expected to question the status quo, look for continuous improvements in ways of working and inspire and motivate your peers.

Required Competencies

• We prefer if you have a Bachelor of Science within Engineering or equivalent. Experience of the Volvo Digital Services and products and Wheel loader product line-up is required. Strong analytical skills good communication and networking capabilities complete the picture.
• You are fluent in written and spoken English. Additional languages are a plus.

The location for this position is in Europe.

For further information, please contact

Hiring Manager: Fredrik Borenberg, [e-mail]

P&C BP: Tina Huldt

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Volvo Group Digital Technology & Operations (DTO)

is a new division. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.

Joining the new DTO division means being part of a fast-moving digital product-oriented organization where teams truly own what they build from idea to delivery. In DTO, we work in agile, cross-functional teams, mastering the latest technology, and creating outstanding digital experiences that make a real difference for our colleagues and Volvo Group customers around the world. We put people first and build our culture on trust, passion, customer success, change, and performance. If you want to grow, collaborate across functions and entities, and help shape the future of digital products within Volvo Group, DTO is a great place to be.

In some countries and for specific positions within Volvo Group Digital Technology & Operations, background checks may be required, in accordance with local laws & regulations. If this is applicable to the role you have applied for, you will be informed.