Product Quality Case Builder

Volvo Group; Eskilstuna kommun; On-site; SEK 650,000 - 900,000; Full time

Job summary

Volvo Group is seeking a Product Quality Case Builder to monitor field quality for Digital services and Wheel loader components. You will drive Quality Cases via Define and Measure phases, analyze data, and coordinate with Product Maintenance teams and sales regions to improve product quality globally.

We value collaboration, data-driven decisions, and a proactive approach to continuous improvement. The role is based in Europe and requires English proficiency and a science/engineering background.

Qualifications

• Bachelor of Science within Engineering or equivalent.
• Experience with Volvo Digital Services and products and Wheel loader product line-up is required.
• Strong analytical skills, good communication and networking capabilities.
• Fluent in written and spoken English; additional languages are a plus.

Responsibilities

• Define and quantify product quality issues in a fact-based way.
• Monitor field statistics and identify issues across markets.
• Initiate Quality Cases and drive them in Define and Measure phase.
• Create and interpret in-depth statistical data for prioritization.
• Request technical material via the parts return process.
• Support PM and TFR meetings; chair cross-functional Field quality meetings.
• Initiate/evaluate Special Commitments and analyze data for decision.
• Calculate costs for Special Commitments and support Service Bulletin work.
• Collaborate across functions to drive improvements.

Skills

Analytical skills

Communication

Networking

English

Education

Bachelor of Science in Engineering

Job description

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Position Type: Professional

Permanent/Temporary: Permanent

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

We are looking for a Product Quality Case builder for the domain of Digital services and products, as well as for parts of the Wheel loader systems and components. As a case builder you will monitor the field quality situation of the domain in question and work closely with the respective Product Maintenance teams and the sales regions to drive product quality of our products.

This role offers a chance to significantly impact the quality of our products and thus our business.
Main Responsibilities:
The primary responsibility of the Product Quality Case Builder is to, in a fact based way, define and quantify product quality issues. You will monitor field statistics and other input on all markets to identify issues, initiate Quality Cases and also drive the cases in Define and Measure phase. This includes creation and interpretation of in-depth statistical data and information, perform prioritization among related quality issues and request technical material via the parts return process.
The Case Builder supports the Product Maintenance team throughout the cases, participating in PM and TFR meetings. You will chair the cross functional Field quality meetings.
In addition, the role also includes to initiate and/or evaluate Special Commitments and analyze data for decision, calculate costs for Special Commitments and support the Service Bulletin work.
You should contribute with your competence and expertise, collaborating closely and cross functionally in your network. We strive to put people in the driver seat by building a culture that is both self- and collaboration-driven. Besides the operational responsibility, you are expected to question the status quo, look for continuous improvements in ways of working and inspire and motivate your peers.
Required competencies:
We prefer if you have a Bachelor of Science within Engineering or equivalent. Experience of the Volvo Digital Services and products and Wheel loader product line-up is required. Strong analytical skills good communication and networking capabilities complete the picture.
You are fluent in written and spoken English. Additional languages are a plus.
The location for this position is in Europe.

Ready for the next move?

As part of the recruitment process, a background check as well as alcohol and drug testing may be conducted. You will be informed if applicable.

Hope you are ready to be a part of building tomorrow together with us.
We look forward to your application latest at November 22.
For further information, please contact
Hiring Manager: Fredrik Borenberg, [e-mail]
P&C BP: Tina Huldt

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to joinVolvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation.We are passionate about what we do, and we thrive on teamwork.We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Volvo Group Digital Technology & Operations (DTO) is a new division. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.

Joining the new DTO division means being part of a fast-moving digital product-oriented organization where teams truly own what they build from idea to delivery. In DTO, we work in agile, cross-functional teams, mastering the latest technology, and creating outstanding digital experiences that make a real difference for our colleagues and Volvo Group customers around the world. We put people first and build our culture on trust, passion, customer success, change, and performance. If you want to grow, collaborate across functions and entities, and help shape the future of digital products within Volvo Group, DTO is a great place to be.

In some countries and for specific positions within Volvo Group Digital Technology & Operations, background checks may be required, in accordance with local laws & regulations. If this is applicable to the role you have applied for, you will be informed.

Job Category: Quality

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.