Pre Collection Specialist

Zaver; Stockholms kommun; On-site; SEK 379,000 - 513,000; Full time

Job summary

Zaver, a Swedish fintech startup, is looking for a driven Collection Specialist to join our team in Stockholm. You will manage overdue payments, contact customers by phone and email, and explain payment plans while following up on repayments.

We value persistence, clear communication, and a results-driven mindset. You’ll work toward targets with a commission on recovered capital and help identify recurring issues to improve our collections processes while maintaining excellent customer relations.

Qualifications

• Fluent in Swedish and English (written and spoken).
• Background in collections, customer service, sales, credit handling or admin.
• Comfortable making outbound calls.
• Strong communication and negotiation skills.
• Target-driven and motivated by commission.

Responsibilities

• Make outbound calls to customers with overdue payments
• Handle collection-related cases via phone and email
• Inform about payment plans and follow up on repayments
• Work towards clear targets, with commission on recovered capital
• Identify recurring issues and help improve the collection process

Skills

Outbound calls

Negotiation

Communication

Team player

Job description

At Zaver, we develop innovative payment solutions to accelerate the revolution of mobile payments and enable a frictionless shopping experience. Working with us you will make a real impact, both within the company and the industry. With the right mindset and ambition, you will find a lot of room to grow and thrive. Right now, we are growing rapidly and looking for a driven Collection Specialist to join our team.

What You'll Do

• Make outbound calls to customers with overdue payments
• Handle collection-related cases via phone and email
• Inform about payment plans and follow up on repayments
• Work towards clear targets, with commission on recovered capital
• Identify recurring issues and help improve the collection process

Who You Are

You are persistent, structured and comfortable having direct conversations with customers. You are motivated by results, communicate professionally and know how to keep our customer base happy while achieving results. Your personal drive, people skills and diligence is what will make a difference. You are laser-focused, executional and a team player. No issue is too small or too big - you’ll do whatever it takes to find a solution.

Qualifications

• You must be fluent in Swedish and English (written and spoken)
• Background in collections, customer service, sales, credit handling or administrative work
• Comfortable making outbound calls
• Strong communication and negotiation skills
• Target-driven and motivated by commission

Let’s challenge legacy solutions together and make some waves within payments

Zaver is a Swedish fintech startup founded in 2016 and today a licensed bank under the supervision of the Swedish FSA (Finansinspektionen). The mission is to challenge legacy giants within the industry, and develop innovative payment experiences in order to accelerate the movement towards mobile payments, both online and offline. Since we launched our product commercially in 2019, we’ve gone from zero, to processing billions of SEK in transaction volumes - a result of hard work, customer-oriented mindset, and passionate people who want to make some real impact.