Outbound Collections Specialist – Impact & Growth

Zaver; Stockholms kommun; On-site; SEK 420,000 - 600,000; Full time

Job summary

Zaver, a Swedish fintech startup founded in 2016, is seeking a driven Collection Specialist to join our team in Stockholm. You will make outbound calls to customers with overdue payments, handle cases by phone and email, and work toward clear targets with commission on recovered capital.

You should be fluent in Swedish and English, with a background in collections or customer service, and comfortable making outbound calls. Join us to help improve payments experiences and grow with the company.

Qualifications

• You must be fluent in Swedish and English (written and spoken).
• Background in collections, customer service, sales, credit handling or administrative work.
• Comfortable making outbound calls.
• Strong communication and negotiation skills.
• Target-driven and motivated by commission.

Responsibilities

• Make outbound calls to customers with overdue payments.
• Handle collection-related cases via phone and email.
• Inform about payment plans and follow up on repayments.
• Work towards clear targets, with commission on recovered capital.
• Identify recurring issues and help improve the collection process.

Skills

Fluent Swedish

Fluent English

Communication skills

Negotiation skills

Outbound calling experience

Job description

Zaver, a Swedish fintech startup founded in 2016, is seeking a driven Collection Specialist to join our team in Stockholm. You will make outbound calls to customers with overdue payments, handle cases by phone and email, and work toward clear targets with commission on recovered capital.

You should be fluent in Swedish and English, with a background in collections or customer service, and comfortable making outbound calls. Join us to help improve payments experiences and grow with the company.