Order Management & Customer Care Specialist

The Goodyear Tire & Rubber Company; Orust kommun; On-site; SEK 420,000 - 540,000; Full time

Job summary

The Goodyear Tire & Rubber Company is seeking an experienced Order Management professional in Sweden to manage customer orders end-to-end, coordinating with Sales and Supply Chain to ensure on-time delivery and high customer satisfaction.

You will handle inquiries, provide timely availability updates, and resolve issues in a structured, proactive manner, contributing to process improvements and first-time resolution goals.

Qualifications

• 4–5+ years in customer service or order management.
• Experience in supply chain roles is a plus.
• Strong communication in English and Scandinavian languages.
• Proactive mindset and ability to multitask in a fast-paced environment.
• Excellent Excel skills and experience with enterprise systems.

Responsibilities

• Take ownership of customer orders from start to finish, ensuring smooth and accurate order processing.
• Support customers with delivery timelines and product availability, offering smart alternatives when needed.
• Proactively follow up on orders and inquiries to ensure a seamless end-to-end experience.
• Collaborate with Sales and Supply Chain teams to meet customer needs and handle special requests.
• Handle customer claims in the Quality Management system and support fast, fair resolution.
• Aim for first-time resolution and streamline processes to improve customer satisfaction.

Skills

Fluent Norwegian

Fluent Swedish

Fluent English

Excel

Tools

SAP

Job description

The Goodyear Tire & Rubber Company is seeking an experienced Order Management professional in Sweden to manage customer orders end-to-end, coordinating with Sales and Supply Chain to ensure on-time delivery and high customer satisfaction.

You will handle inquiries, provide timely availability updates, and resolve issues in a structured, proactive manner, contributing to process improvements and first-time resolution goals.