OPERATIONS SPECIALIST (CLAIMS & COLLECTIONS), COFACE

Porkkana ja Keppi Oy; Stockholms kommun; On-site; SEK 55,000 - 75,000; Full time

Job summary

Coface is hiring an Operations Specialist (Finnish, Swedish & English speaking) to join our Nordic team in Stockholm. You will manage a portfolio of claims and debt-collection cases, coordinating with debtors and partners to drive resolutions and maintain clear, accurate documentation daily.

The role requires fluent Finnish, Swedish and English; you'll work closely with clients and colleagues across the Nordics, delivering service in a highly international environment.

Qualifications

• Fluent in Finnish, Swedish and English.
• Experience in office, administration or customer-facing roles preferred.
• Ability to handle multiple cases and communicate clearly.

Responsibilities

• Manage a portfolio of claims and debt collection cases across the Nordics from late payment to resolution.
• Coordinate with debtors and collection partners to move cases forward.
• Support clients and document activities with accuracy across cultures.
• Collaborate daily with clients, debtors, local partners and Coface teams.

Skills

Fluent Finnish

Fluent Swedish

Fluent English

Phone & email communication

Cross-cultural collaboration

Job description

At Coface, we make trade happen everyday.

Our 5,500 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Learn more about Coface at www.coface.se.

We are looking for an

OPERATIONS SPECIALIST (CLAIMS AND COLLECTIONS) (Finnish, Swedish & English speaking)

to join our team in Stockholm.

Would you like to work in an international role where claims handling, debt collection and daily stakeholder communication come together? Coface is looking for an Operations Specialist to join our Nordic team in Stockholm. You will work closely with collaborative colleagues across the Nordics, with team members based in Denmark, Norway and Sweden.

About the role

In this role, you will manage your own portfolio of claims and debt collection cases across the Nordics, ensuring smooth operational handling from late payment notice to resolution. You will support clients throughout the process, coordinate with debtors and collection partners, and help drive claims forward when needed.

The role involves close daily collaboration with clients, debtors, local partners and other Coface teams. It is a hands-on position where active communication, accurate documentation and the ability to manage multiple ongoing cases are key to success.

Who are we looking for?

We are looking for an outgoing and service-minded professional who enjoys working closely with people and keeping multiple cases moving forward at the same time.

You may have previous experience from an office environment or an administrative or customer-facing role, but above all, you should be comfortable picking up the phone, communicating with different stakeholders and handling ad hoc situations in a structured way. No specific educational background is required, and you will receive full training for the role.

To succeed in this role, you should have:

• confidence in speaking with clients and stakeholders by phone and email
• strong collaboration and communication skills across cultures
• the ability to manage interruptions, ad hoc tasks and several ongoing cases
• a hands-on mindset and appreciation for operational, detail-oriented work

We require fluent Finnish, Swedish and English language skills, as the role is highly international and English is used daily.

Why Coface?

This is a great opportunity for someone who wants to grow within a large international company with strong long-term career opportunities.

We offer the opportunity to join a respected company that continuously innovates within its industry. You will work at the heart of the financial sector and help support companies around the world.

We value new perspectives and invest strongly in modern technology as part of our services. At Coface, strong expertise, a flexible work culture and a truly international environment come together.

For more information about the role, please contact our recruitment partner Porkkana ja Keppi Oy:

Enni [phone] or [e-mail] (can be reached on July 29th between 2pm and 4pm Finnish time).