CLAIMS SPECIALIST, COFACE

Porkkana ja Keppi Oy; Stockholms kommun; On-site; SEK 340,000 - 450,000; Full time

Job summary

Porkkana ja Keppi Oy is seeking a Claims Specialist in Stockholm, responsible for managing claims and debt collection cases across the Nordics. The role requires fluent Finnish, Swedish, and English as you will collaborate closely with clients, debtors, and partners while ensuring smooth operational handling.

Ideal candidates are service-minded, possess great communication skills, and can manage multiple cases simultaneously. Full training will be provided, and no specific educational background is necessary.

Qualifications

• Confidence in speaking with clients and stakeholders by phone and email.
• Strong collaboration and communication skills across cultures.
• Ability to manage interruptions and multiple ongoing cases.
• Hands-on mindset and appreciation for detail-oriented work.

Responsibilities

• Manage a portfolio of claims and debt collection cases across the Nordics.
• Support clients throughout the claims process and coordinate with debtors.
• Maintain accurate documentation and handle smooth operational processes.

Skills

Fluent Finnish

Fluent Swedish

Fluent English

Collaboration skills

Communication skills

Job description

We are looking for a CLAIMS SPECIALIST (Finnish, Swedish & English speaking) to join our team in Stockholm.

Would you like to work in an international role where claims handling, debt collection and daily stakeholder communication come together? Coface is looking for a Claims Specialist to join our Nordic team in Stockholm. You will work closely with collaborative colleagues across the Nordics, with team members based in Denmark, Norway and Sweden.

About the role

In this role, you will manage your own portfolio of claims and debt collection cases across the Nordics, ensuring smooth operational handling from late payment notice to resolution. You will support clients throughout the process, coordinate with debtors and collection partners, and help drive claims forward when needed.

The role involves close daily collaboration with clients, debtors, local partners and other Coface teams. It is a hands‑on position where active communication, accurate documentation and the ability to manage multiple ongoing cases are key to success.

Who are we looking for?

We are looking for an outgoing and service‑minded professional who enjoys working closely with people and keeping multiple cases moving forward at the same time.

You may have previous experience from an office environment or an administrative or customer‑facing role, but above all, you should be comfortable picking up the phone, communicating with different stakeholders and handling ad‑hoc situations in a structured way. No specific educational background is required, and you will receive full training for the role.

To succeed in this role, you should have:

• confidence in speaking with clients and stakeholders by phone and email
• strong collaboration and communication skills across cultures
• the ability to manage interruptions, ad‑hoc tasks and several ongoing cases
• a hands‑on mindset and appreciation for operational, detail‑oriented work

We require fluent Finnish, Swedish and English language skills, as the role is highly international and English is used daily.

Why Coface?

This is a great opportunity for someone who wants to grow within a large international company with strong long‑term career opportunities.

We offer the opportunity to join a respected company that continuously innovates within its industry. You will work at the heart of the financial sector and help support companies around the world.

We value new perspectives and invest strongly in modern technology as part of our services. At Coface, strong expertise, a flexible work culture and a truly international environment come together.