Operations & CSM Manager

ASSA ABLOY Global Solutions; Göteborgs kommun; On-site; SEK 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Incentive schemes

Career development opportunities

Job summary

SKIDATA Group, part of ASSA ABLOY, is seeking a Manager – Operations & Customer Success in Gothenburg, Sweden. You will lead daily delivery across Delivery, Customer Support and Customer Success teams, initially focusing on the Swedish market while enabling international expansion.

This role involves regular travel within Europe and close collaboration with ePARK leadership to build scalable digital processes, drive KPI-based improvements, and develop high-performing teams balancing strategic

Qualifications

• Minimum 5 years in Operations and/or Customer Success in a Digital Business model.
• Direct or indirect people management experience.
• Experience in B2B and/or B2C; SaaS background highly meritorious.
• Strong analytical skills and interest in systems and digital solutions.
• Experience scaling structure and processes using digital tools during growth.

Responsibilities

• Lead Operations, Customer Success, Delivery and Customer Support teams.
• Own daily operational delivery for onboarding across B2B/B2G/B2C.
• Drive modernization of processes and scalable digital structures for international growth.
• Follow KPIs and translate data into concrete improvement initiatives.
• Collaborate with SKIDATA and ePARK leadership on strategic direction.

Skills

Operations management

Customer Success Management

People management

Analytics

Digital transformation

Job description

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• Customer Service & Contact Center Operations
• Travel Required: 31%-60%
• 01-Oct-2026

Are you ready to bring your experience, innovative perspective and creative skills to ePARK as part of the SKIDATA Group within ASSA ABLOY? Join our team preferably in Gothenburg, Sweden and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Manager – Operations & Customer Success

The Operations & CSM Manager at ePARK is a strategically important leadership role reporting directly to the Head of ePARK, responsible for the daily operational performance of the company's Delivery and Customer Support functions. Initially focused on the Swedish market, the role will play a key part in scaling ePARK's operational structure as the company expands across several European markets.

The role involves regular travelling within Europe

You would also:

• Guide, coach, and develop the Operations organization, existing of Customer Success & Delivery & Customer Support team.


• Own daily operational delivery — including B2B/B2G customer onboarding — ensuring high quality, customer satisfaction, and cost efficiency across B2B, B2G, and B2C.


• Drive modernization of processes, systems, and ways of working, building scalable digital structures to support international expansion.


• Follow up on KPIs and use data-driven insights to identify problems and launch concrete improvement initiatives.


• Work closely with the ePARK Management Team, contributing directly to the company's strategic direction and growth plans.

The skills and experience you need

• Has mínimum 5 years of experience within Operations and/or Customer Success Management in a Digital Business Model environment.


• Previous experience in direct or indirect people management is essential, but even more your interest in developing organizations and growing high performing teams.


• Has proven experience from B2B and/or B2C businesses; SaaS industry background (especially as CSM or in a similar operational leadership role) is highly meritorious.


• Has strong analytical skills with a genuine interest in systems and digital solutions.


• Has experience building or scaling structure, processes, and ways of working through digital tools and platforms during periods of growth or change and is comfortable operating at both a strategic and hands‑on operational level.

Success in this role requires a confident, structured people‑manager who can create clarity and direction even in a fast‑changing environment. The ideal person combines a profound knowledge of Operations & CSM with strong people leadership with the ability to build trust across different teams and functions, balancing empathy with accountability. They should be genuinely driven by creating impact — someone who thrives on turning ambiguity into scalable structure, communicates clearly across both technical and non-technical stakeholders, and is comfortable working closely with senior leadership while still staying close to day‑to‑day operations.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Fast growing organization with expanding opportunities.


• Learning and career development opportunities, whether it’s online learning,
  management training or enhancing your skills.


• A competitive salary and incentive schemes.

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Mona Yusefi, Talent Acquisition Business Partner, at [e-mail]

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 62,000 colleagues in more than 70 different countries.