Automation & Operations Specialist – AI-Powered Enablement

Telavox AB; Malmö kommun; On-site; SEK 45,000 - 65,000; Full time

Benefits offered by this job

Flexible work options

Adaptable hours

Vibrant culture

Job summary

Join Telavox AB as an Operations & Automation Specialist in Malmö. In this role, you will enhance customer experiences by improving workflows and automating processes using tools like Jira and HubSpot. Your passion for process design and collaboration will contribute to a vibrant team focused on delivering exceptional service.

The position offers flexibility and the chance to shape the future of communication through innovative solutions.

Qualifications

• Hands-on experience managing and configuring Jira workflows and reporting.
• Experience with HubSpot in customer operations.
• Practical experience in automating processes with AI tools.
• Strong interest in improving workflows and process design.
• Excellent communication skills in English, both written and verbal.

Responsibilities

• Map and improve workflows across support and enablement processes.
• Manage and evolve the Jira setup for efficiency.
• Use HubSpot to enhance customer insights.
• Identify AI opportunities to reduce manual workload.
• Document and communicate changes in processes.
• Contribute to projects in customer-facing enablement.

Skills

Hands-on experience with Jira

Experience working with HubSpot

Practical experience using AI tools

Strong interest in process design

Ability to collaborate across teams

Clear communication skills in English

Job description

Join Telavox AB as an Operations & Automation Specialist in Malmö. In this role, you will enhance customer experiences by improving workflows and automating processes using tools like Jira and HubSpot. Your passion for process design and collaboration will contribute to a vibrant team focused on delivering exceptional service.

The position offers flexibility and the chance to shape the future of communication through innovative solutions.