Nordic Customer Success Lead – Growth & Partnerships

ASICS; Göteborgs kommun; On-site; SEK 900,000 - 1,100,000; Full time

Job summary

ASICS in Gothenburg, Sweden, is seeking a Customer Success Team Lead to drive strategic initiatives across Nordic wholesale accounts and optimize O2C processes, reporting to Head of Order to Cash North.

You will build and lead a high‑performing Customer Success team, translate commercial strategy into customer value, and collaborate with Commercial, Merchandising, Finance and Logistics to improve efficiency and revenue.

Qualifications

• University degree in Business administration, Supply Chain Management or similar field.
• 4-5 years of customer success, account management or business development experience.
• Strong English and Nordic language skills preferred.
• Proven track record in supply chain optimization or logistics management.
• Experience in people management and strategic thinking.

Responsibilities

• Define and implement the local Customer Success vision in the Nordic market aligned with company goals.
• Drive transformation from operational to revenue- and margin-focused customer service culture.
• Translate strategy into customer-specific value propositions and lead the CS team.
• Own hiring, performance management and engagement initiatives for the team.
• Collaborate with Commercial, Merchandising, Finance and Logistics to improve efficiency.
• Develop and implement O2C SOPs to increase local efficiency in line with policies.
• Build deep relationships with internal and external stakeholders to drive impact.
• Maintain regular meetings with T1/T2 accounts to strengthen partnerships.
• Advocate for customer needs and feedback within ASICS.

Skills

Strategic thinking

Analytical skills

People management

Communication

MS Office proficiency

Education

University degree in Business administration, Supply Chain Management or similar field

Tools

ERP systems

O2C systems

Job description

ASICS in Gothenburg, Sweden, is seeking a Customer Success Team Lead to drive strategic initiatives across Nordic wholesale accounts and optimize O2C processes, reporting to Head of Order to Cash North.

You will build and lead a high‑performing Customer Success team, translate commercial strategy into customer value, and collaborate with Commercial, Merchandising, Finance and Logistics to improve efficiency and revenue.