Customer Success Team Lead

ASICS EMEA; Göteborgs kommun; On-site; SEK 800,000 - 1,000,000; Full time

Job summary

ASICS EMEA in Gothenburg, Sweden, seeks a Customer Success Team Lead to drive strategic initiatives across wholesale accounts in the Nordic region. You will lead a high-performing team, transform O2C processes, and partner with Commercial, Merchandising, Finance and Logistics to maximize revenue and customer value.

You will report to the Head of Order to Cash North and foster deep cross-functional relationships, building the local Customer Success vision in line with company goals and SN

Qualifications

• University degree in business or related field.
• Experience in customer success, account management or business development.
• Fluent English; Nordic language skills are a plus.

Responsibilities

• Define and implement the local Customer Success vision in the Nordic market.
• Drive transformation to revenue- and contribution-margin oriented customer service.
• Translate strategy into customer-specific value propositions.
• Lead, coach and develop the Customer Success team for performance.
• Own hiring, performance management and engagement initiatives.
• Collaborate with Commercial, Merchandising, Finance and Logistics to improve efficiency.
• Develop and implement SOPs aligned with O2C policies.
• Be the voice of the customer within ASICS and build relationships.
• Analyse customer data to identify trends, risks, and opportunities.

Skills

Open-minded

Team player

Detail oriented

Strong communicator

Education

University degree in Business administration, Supply Chain Management or similar field

Tools

MS Office

Job description

Be part of a movement that moves the world

At ASICS, we’re more than just a brand; we're a movement. A movement of movement, propelled by the belief that motion strengthens the body and uplifts the mind. Our name itself, an acronym for "Anima Sana in Corpore Sano" (a Sound Mind in a Sound Body), encapsulates this commitment. Since taking our first step in Japan in 1949, our journey has been about more than just reaching the finish lines or clocking the fastest times. It's about the joy of moving and it's open to all.

If you're inspired to move yourself and the world toward a brighter, more inclusive future, we're looking for you.

Here at ASICS, we welcome diversity in our people, their backgrounds and life experiences. So, you could be the right person for this role regardless of your age, nationality, religious beliefs, or gender identification.

Your role in our shared journey

As Customer Success Team Lead located at our Nordic ASICS Head Office in Gothenburg, Sweden, you’ll lead and drive strategic customer success initiatives across wholesale operations, serving as the primary liaison between ASICS and key wholesale accounts.

This leadership position is responsible for maximizing revenue growth, optimizing Order-to-Cash (O2C) processes, and developing high-performing teams while fostering strategic partnerships that drive long‑term business success across the Nordic market.

Your role will be instrumental in weaving the fabric of our movement, bringing unique perspectives and driving innovation with every step. In the role, you’ll be reporting into our Head of Order to Cash North.

Can you move minds?

We’re looking for a candidate who can proactively drive growth and operational excellence by leading cross-functional customer success and customer service initiatives, developing high-performing teams, and fostering transformational partnerships that position ASICS as the preferred brand partner while delivering sustainable competitive advantage in the Nordic market.

Reporting to the Head of Order to Cash North, as part of the role you’ll:

• Define and implement the local Customer Success vision in the Nordic market fully aligned with the company goals and the Commercial and Operational strategies


• Drive transformation from an operational to a revenue-& contribution margin oriented and customer focused Customer Service culture


• Translate company operational and commercial strategy into customer-specific value propositions


• Lead, coach and develop the Customer Success team unlocking performance, confidence and potential


• Own team hiring, performance management, team engagement initiatives and strategic enablement


• Collaborate cross-functionally with Commercial, Merchandising, Finance and logistic teams to advocate for the customer and increase operational efficiency


• Develop and implement Standard Operating Procedures to increase local efficiency strictly in-line with the O2C policies and guidelines


• Investigate the existing ways of working and challenge the Status Quo


• Be part of the local Nordic Management team and build deep, multi-level relationships internally and externally to drive customer impact


• Maintain regular face-to-face meetings with T1/T2 accounts to build and strengthen strategic partnerships


• Act as the voice of the customer within the ASICS organization, advocating for their needs and feedback.


• Analyse customer data and feedback to identify trends, risks, and opportunities for improvement.

Does this sounds like you?

• You’re open-minded. You constantly look for new ways to achieve your goals.


• You’re a true team player. You believe in the power of collaboration and mutual respect.


• You’re detail orientated. You’re thorough and have an excellent sense of judgement.


• You’re a strong communicator. You take pride in your strong communication skills and know how to leverage these to build relationships.

What knowledge and experiences are we looking for?

• University degree in Business administration, Supply Chain Management or similar field


• 4-5 years of relevant work experience in customer success, account management or business development, preferably in the sporting goods industry or similar field


• Good command of written and spoken English and preferably one (or more) of the Nordic languages (Finnish, Danish, Norwegian or Swedish).


• Proven track record in supply chain optimization or logistics management with a strong understanding of supply chain principles, logistics, and operational efficiency


• Proven track record in people management


• Knowledge of relevant systems and applications


• Strong in strategic and analytical skills


• Ability to work under pressure and tight deadlines


• Advanced in MS Office (Outlook, Word, Excel and PowerPoint)

Join our team

When you join ASICS, you join a family and become part of something special. We know that sport means so much more than physical activity alone. It’s about coming together, sharing experiences and enhancing our all‑round wellbeing.

That’s why we practice what we preach. You’ll join a company focused on creating an inclusive environment that fosters healthy bodies and healthy minds. As an employer, we offer a range of benefits and services to our people to experience the positive impact of movement, every day.