Network Data Admin-Contract

Wipro Technologies; Stockholms kommun; On-site; SEK 600,000 - 900,000; Full time

Job summary

Wipro Limited in Sweden seeks an experienced IT Operations professional to manage end-to-end services in a managed services environment. You will resolve high-priority incidents, perform advanced troubleshooting, and ensure SLA compliance.

You will monitor system performance, support capacity planning, and collaborate with global teams to implement improvements and security controls while contributing to knowledge resources.

Qualifications

• 5+ years of experience in IT operations or networking.
• Experience with network routing and switching, and security.
• Industry standard certifications and ITIL certification preferred.

Responsibilities

• Triaging and resolving high-priority incidents (P2) with advanced troubleshooting.
• Monitor SLAs and escalate proactively to ensure timely support.
• Analyse system performance data and support capacity planning.
• Implement improvements and evaluate new tools with technical teams.
• Conduct disaster recovery activities and maintain security controls.
• Prepare reports and updates for weekly/monthly reviews.
• Collaborate with team members to resolve tickets and service requests.
• Contribute to knowledge base by updating SOPs and articles.

Skills

Network Switching & Routing

Firewalls & Security

Scripting: Python, Perl, Unix Shell

Ticketing Tools

Monitoring Tools

Education

Bachelor's degree in Computer Science or related field

Tools

Cisco IOS

IPsec & GRE

VPN technologies

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of Responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

• Ensure availability to support Customer Site for 24*7*365 as team.
• Ability to Identify IP Address schema, Subnets, Subnet Mask and perform basic IP Address management. Knowledge on various network elements, ports devices, Links and Technologies.
• Should be able to understand Theoretical concepts in Network fundamentals like SNMP, TCP/IP, etc. Clear understanding of the Ticketing Tools
• Network Routing (L2/L3) Able to configure and troubleshoot various LAN routing protocols and Inter VLAN Routing technologies Able to configure and troubleshoot routing protocols like RIP1, RIP2, EIGRP, OSPF, and BGP.
• Contribute to L3 team in RCA and data inputs for co P1 incidents. Clear understanding of Metro Ethernet standards, Technology concepts, various elements used in the network and first level diagnostics. Able to configure and troubleshoot OSPF Network topology based on design input.
• Should be able to perform IP Address management using Subneting / Supernetting, CIDR, VLSM. Create config templates and configure ports in L2 and L3 Switch elements. Able to perform LAN and WLAN network incident Diagnosis, Troubleshooting till resolution.
• Good Knowledge on Cisco debug and Show commands on VLAN, STP, VTP, Trunking, ISL, 802.1q, etc.
• Good Knowledge on IPsec & GRE Tunnel configuration and troubleshooting.
• Good Knowledge on Wireless LAN Controller, Access point’s configuration and IEEE802.11 suite Able to do Load balancing configuration using HSRP, VRRP, GLBP techniques.
• Clear understanding and configuration of L2 / L3 switching Good understanding of Cisco 2900-to-6500 series switches, Inter VLAN routing and Access List configurations, TACACS configuration, IOS Up gradation etc.
• Perform basic port configuration in Switched L2 and L3 Network Basic understanding of debug and Show commands in VLAN, STP, VTP, PVST, Ether channel Theoretical understanding of Bridge, Hub, Switch, Structured Cabling, Access point etc.
• Experience in one (or more) scripting languages: Python, Perl, Unix Shell, Windows Shell
• Clear understanding of Ticketing Tools, able to create new tickets, modify/update tickets, Assign tickets to various queues.
• Clear understanding of Monitoring and Management tools.
• 8+ years of experience
• Preferable team leading role
• Industry standard certifications
• ITIL certified

End to End IT Operations in Managed Services

24/7 Rotating Shift

Mandatory Skills: Network Switching & Routing, Firewalls & Security.

Desired Skills/ Additional Skills: Wireless.

Years of exp needed: Min of 5+ Years.

Mandatory Skills: Cisco Routing and Switching.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.