Merchant Services Associate

wolt; Stockholms kommun; On-site; SEK 420,000 - 520,000; Full time

Job summary

Wolt Sweden is hiring a Merchant Services Associate to ensure our merchant partners—from cafes to major retailers—are onboarded smoothly, guided through the platform, and supported to improve performance.

You will build relationships, solve problems, and deliver insights that help partners grow. Fluency in Swedish and English is required, with a passion for great food and local businesses driving daily work.

Qualifications

• Experience in customer support, account management, operations, or a related administrative role.
• Detail-oriented and structured, with a hands-on and service-minded approach.
• A self-starter with a can-do attitude and a passion for great food and local businesses.
• Fluency in Swedish and English is required.

Responsibilities

• Onboard and train merchant partners, helping them use Wolt systems effectively.
• Maintain regular communication with partners about features, campaigns, and best practices.
• Monitor partner performance and conduct quality and satisfaction checks.
• Help partners optimize operations through data insights and user trends.
• Manage menu content and visuals to reflect the Wolt brand accurately.
• Collaborate with cross-functional teams to support partner needs and share learnings.
• Look for ways to improve partner experience and internal processes.

Skills

Communication

Customer focus

Problem solving

Teamwork

Job description

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you detail-oriented, a great communicator, and excited to work in a fast-paced tech environment? Do you want to play a key role in supporting local businesses while being part of one of the Nordics' most dynamic tech companies? Then you might be the person we’re looking for!

Wolt is a Finnish technology company best known for our food and retail delivery platform, connecting customers with great restaurants and stores in over 30 countries. In Sweden, we’re continuously expanding our presence across cities and towns—bringing more great food, convenience, and opportunities to our users and partners.

As we grow, we’re strengthening our local teams to ensure every partner on the Wolt platform gets the support and tools they need to thrive. Join us in shaping the future of local commerce in Sweden!

Job Description

As Wolt Sweden continues to scale, we’re looking for a Merchant Services Associate to join our local team. In this role, you’ll be a key player in ensuring our merchant partners—from small cafes to major retail chains—get the guidance, support, and insights needed to succeed on the Wolt platform.

You’ll act as a trusted point of contact for our partners, helping them onboard, operate smoothly, and continually improve their performance. If you're someone who enjoys problem-solving, building relationships, and making a tangible impact, this could be the perfect fit.

What you’ll be doing:

• Supporting and empowering our Merchant partners by providing ongoing training and re-education on how to effectively use Wolt’s systems and tools..
• Maintaining regular communication with partners to ensure they’re up to date with new features, campaigns, and best practices.
• Monitoring partner performance and conducting quality and satisfaction checks to ensure the highest service standards.
• Helping partners optimize their operations through data insights and user trends.
• Managing menu content and visuals on our platform to reflect the Wolt brand accurately and attractively.
• Collaborating closely with cross functional teams to share learnings and support urgent or complex partner needs.
• Continuously looking for ways to improve partner experience and internal processes.
• Strong interpersonal and communication skills—you enjoy working with people and helping others succeed.
• Experience in customer support, account management, operations, or a related administrative role.
• Detail-oriented and structured, with a hands‑on and service-minded approach.
• A self-starter with a can‑do attitude and a passion for great food and local businesses.
• Fluency in Swedish and English is required.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.