Marine Field Service Lead — Planning & Coordination

Wartsila; Göteborgs kommun; On-site; SEK 520,000 - 680,000; Full time

Job summary

Wärtsilä in Gothenburg, Sweden, is seeking a Marine Field Service Coordinator to join our Field Service Operations team. The role is on-site full-time with travel about 10% of the time.

You will coordinate overhauls and complex field service jobs from planning through execution to closing, connecting customers, field service engineers, team leaders, workshop colleagues and other internal stakeholders to meet customer requirements, quality, safety, schedules and cost targets.

Qualifications

• Strong understanding of marine engine design, key components, and mechanical systems.
• Experience coordinating marine service activities, projects, operations or similar work involving multiple stakeholders and deadlines.
• A structured approach to administration, documentation and system updates.
• Commercial awareness and an understanding of how operational decisions can affect costs, margins and invoicing.
• A proactive and practical approach to solving problems and managing changing priorities.
• Fluent English, both written and spoken
• Ability and willingness to travel approximately 10% as part of the role.

Responsibilities

• Coordinate Field Service jobs from start to finish, including planning, execution and closing of commissioning and other complex assignments.
• Be a key contact for customers during the job, helping ensure that requirements, progress and next steps are clearly communicated.
• Coordinate resources and schedules with Team Leaders and Field Service engineers, helping optimise resource use and keeping planning information up to date.
• Work closely with the workshop to coordinate and plan workshop activities connected to Field Service assignments.
• Support the commercial closing of jobs by preparing documentation for invoicing and following Work in Progress, margins and Time to Invoice.
• Coordinate warranty and rework cases, including participating in Root Cause Analysis when required.
• Contribute to project and offer activities, including contract, project and offer reviews, technical requests and quotation support.
• Keep operational processes and information on track, including relevant system updates and, where applicable, Key User activities and coordination of documentation such as visas, certificates, vaccinations and passports.

Skills

Marine service coordination

Planning and organisation

Customer communication

Problem solving

Fluent English

Travel flexiblity

Job description

Wärtsilä in Gothenburg, Sweden, is seeking a Marine Field Service Coordinator to join our Field Service Operations team. The role is on-site full-time with travel about 10% of the time.

You will coordinate overhauls and complex field service jobs from planning through execution to closing, connecting customers, field service engineers, team leaders, workshop colleagues and other internal stakeholders to meet customer requirements, quality, safety, schedules and cost targets.