Lead UX Service Designer

Tenth Revolution Group; Stockholms kommun; Hybrid; SEK 660,000 - 791,000; Full time

Benefits offered by this job

Hybrid working model

Career growth in transformation

Leadership opportunity

Job summary

Lead UX Service Designer in Stockholm, hybrid work setup. You will shape the UX strategy for a major technology transformation and mentor other UX professionals across multiple digital products and platforms.

You will drive discovery, customer journeys, and service design while partnering with Tech Leads, Product Teams and Developers. AI-enabled workflows and product-led culture are central to this journey.

Qualifications

• Fluent Swedish and English communication skills.
• Significant experience within UX Design, UX Research, Service Design, or Product Design.
• Experience leading UX initiatives within complex digital environments.
• Strong stakeholder management and workshop facilitation skills.
• Experience working closely with development teams.
• Expertise in user-centred design methodologies.
• Experience with Figma and modern design tools.
• Experience designing end-to-end digital services and customer journeys.
• Knowledge of accessibility and usability best practices.
• Experience working within product-led organisations.
• Experience supporting organisational or digital transformation programmes.
• Exposure to AI-assisted workflows and design practices.
• Experience designing platforms, subscription services, knowledge-based products, or digital ecosystems.

Responsibilities

• Lead UX and Service Design activities across multiple digital products and platforms.
• Define and maintain UX strategy, standards, and best practices.
• Drive user research, discovery work, customer journey mapping, and service design initiatives.
• Partner with technical teams to ensure user needs remain central throughout delivery.
• Facilitate workshops with stakeholders and cross-functional teams.
• Translate research findings into actionable design recommendations and business outcomes.
• Mentor and support other UX practitioners.
• Help establish and evolve a modern product-led culture.
• Identify opportunities to utilise AI tools and emerging technologies to improve ways of working.

Skills

UX Design

UX Research

Service Design

Product Design

Stakeholder Management

Workshop Facilitation

Figma

AI-assisted workflows

Education

Bachelor’s degree in Design or related field

Tools

Figma

Design tools

Job description

Stockholm | Hybrid Working | 65,000 SEK/month

Are you a senior UX leader who wants to shape the future of digital services within a major technology transformation?

Our client is undergoing an ambitious digital evolution, moving from a traditional organisation to a modern, product-led service provider. They are investing heavily in new platforms, APIs, AI-enabled delivery, and customer-centric products, creating a unique opportunity for a Lead UX Service Designer to have significant influence on both the user experience strategy and the future direction of the organisation.

This is a rare opportunity to join at the beginning of a major transformation, helping build new teams, establish ways of working, and create digital services that will be used by customers across multiple industries.

The Opportunity

As the Lead UX Service Designer, you will be the most senior UX professional within the organisation and will play a pivotal role in defining how products and services are designed, developed, and delivered.

Working closely with Technical Leads, Product Teams, Architects, and Developers, you will drive the UX vision while leading and mentoring other UX professionals. You will help redesign existing services and shape entirely new digital platforms focused on improving customer experiences and business outcomes.

This organisation embraces innovation and is investing significantly in AI-driven product development. Candidates with an interest in leveraging AI tools within design and delivery processes will find this an especially exciting environment.

Key Responsibilities

• Lead UX and Service Design activities across multiple digital products and platforms.
• Define and maintain UX strategy, standards, and best practices.
• Drive user research, discovery work, customer journey mapping, and service design initiatives.
• Partner with technical teams to ensure user needs remain central throughout delivery.
• Facilitate workshops with stakeholders and cross-functional teams.
• Translate research findings into actionable design recommendations and business outcomes.
• Mentor and support other UX practitioners.
• Help establish and evolve a modern product-led culture.
• Identify opportunities to utilise AI tools and emerging technologies to improve ways of working.

What We're Looking For

• Fluent Swedish and English communication skills.
• Significant experience within UX Design, UX Research, Service Design, or Product Design.
• Experience leading UX initiatives within complex digital environments.
• Strong stakeholder management and workshop facilitation skills.
• Experience working closely with development teams.
• Expertise in user-centred design methodologies.
• Strong experience with Figma and modern design tools.
• Experience designing end-to-end digital services and customer journeys.
• Knowledge of accessibility and usability best practices.
• Experience working within product-led organisations.
• Experience supporting organisational or digital transformation programmes.
• Exposure to AI-assisted workflows and design practices.
• Experience designing platforms, subscription services, knowledge-based products, or digital ecosystems.

Why Join?

Shape a Transformation

Join an organisation investing heavily in technology, people, and new ways of working.

Lead from the Front

Take ownership of UX strategy and act as the senior design authority across the business.

Work with AI

Be part of an environment where AI is actively encouraged and embedded within the product

Build New Teams

Help establish new cross-functional product teams and influence how design is practiced across the organisation.

Great Culture

Join a collaborative workplace where respect, teamwork, autonomy, and enjoyment are genuinely valued.

Package

• Salary up to 65,000 SEK per month
• Flexibility for exceptional candidates
• Hybrid working model (currently 3 days per week in the office)
• Long-term opportunity within a major transformation programme
• Significant career growth and leadership responsibility

Recruitment Process

The interview process consists of an initial competency-based interview, followed by a technical and stakeholder-focused assessment stage. References will be requested at the final stages of the process.