IT Systems & Support Technician

my3Twelve; Stockholms kommun; On-site; SEK 650,000 - 850,000; Full time

Job summary

my3Twelve in Stockholm is seeking a technically skilled IT operations professional who thrives in both hands-on support and strategic systems administration. This role blends frontline desktop and server tasks with independent project management to drive improvements.

You will maintain and optimize a large fleet of devices, transition lab operations to cloud-hosted environments, develop automation scripts, and ensure security and compliance across Windows, Linux, Azure, and network services.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3–5 years’ experience in IT operations or similar roles.
• Deep knowledge of operating systems (Windows, Linux), and experience with Azure and XML.

Responsibilities

• Provide front-line technical support and desktop support across multiple platforms.
• Maintain and optimize a large fleet of test devices (Windows, Android, Chrome OS).
• Transition lab operations to cloud-hosted environments.
• Develop and deploy automation scripts (PowerShell or similar).
• Set up lab infrastructure (racking, cabling, servers, provisioning).
• Own and improve processes for managing technical requests and tracking issues.

Skills

IT operations

Project management

Azure

Windows

Linux

PowerShell

Education

Bachelor's degree in CS/IT or related field

Tools

JIRA

Autotask

Kaseya

Job description

**YOU MUST BE A CITIZEN OF THE EU OR EEA OR HAVE VALID WORK PERMIT TO WORK INSWEDEN.**

This is a full-time, onsite position based in Stockholm, Sweden.

Do you have a passion for gaming and IT operations? As a part of my3Twelve, you will have an opportunity to join a dynamic team supporting a global enterprise client. My3Twelve isseekinga technically skilled professional who thrives in both hands-on IT support and strategic systems administration. This role is ideal for someone eager to grow into advanced responsibilities, independently drive projects, and act as a technical project manager with minimal oversight.

Key Responsibilities

• Provide front-line technical support, troubleshooting hardware/software issues, and delivering desktop support across multiple platforms
• Maintain andoptimizea large fleet of test devices (Windows, Android, Chrome OS, etc.)
• Transition lab operations to cloud-hosted environments
• Develop and deploy automation scripts (PowerShell or similar)
• Set up lab infrastructure (racking, cabling, servers, provisioning)
• Own and improve processes for managing technical requests, tracking issues, and communicating status
• Deliver both tactical (day-to-day) and strategic (long-term) IT projects
• Evaluate and recommend hardware solutions for diverse technical needs
• Monitor,maintain, and secure servers, networks, and computer systems
• Implement system updates, patches, backups, and disaster recovery operations
• Ensure compliance with security, privacy, and regulatory requirements
• Collaborate with cross-functional teams to resolve issues and enhance system performance
• Document IT procedures and system configurations
• Independently drive projects to completion, acting as a technical project manager:
• Develop project plans and timelines
• Proactivelyidentifyand mitigate risks
• Communicate project status and milestones to stakeholders
• Facilitate team meetings and stakeholder reviews
• Track KPIs and project outcomes
• Capture lessons learned and implemented best practices

Qualifications

• 3–5 years’ experience in IT operations or similar roles
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Deep knowledge of operating systems (Windows, Linux), as well as using and automating Azure and XML
• Experience with network administration, security, and Azure virtual machines
• Familiarity with corporate IT environments (AAD, AD, Directory Services, SharePoint, ADO)
• Experience with ITIL-based helpdesk systems and ticketing platforms (JIRA, Autotask, Kaseya, etc.)
• Ability to work independently and collaboratively
• Highly Recommended:
• Experience in IT operations/engineering for a game studio
• Experience troubleshooting client issues in complex corporate environments
• Experience in technical lab environments and front-line IT operations