IS/IT Support Specialist

TePe Oral Hygiene Products; Malmö kommun; In loco; SEK 420.000 - 540.000; Tempo pieno

Descrizione del lavoro

TePe Oral Hygiene Products seeks an IS/IT Support Specialist to assist colleagues across our international organization with technical needs. Based in Malmö, you will train users, troubleshoot issues, and help keep our IT environment running smoothly.

The role reports to the IT Operations Manager and involves travel to international subsidiaries. You will handle onboarding/offboarding, manage devices and software, and participate in IT projects and improvements to enhance daily workflows.

Competenze

• Strong problem-solving and analytical skills.
• Strong communication and relationship-building across the organization.
• Proactive and service-oriented mindset.
• Ability to work independently and collaboratively.
• Fluent Swedish and advanced English, both written and spoken.

Mansioni

• Deliver first-line IT support by receiving, prioritizing, troubleshooting, and resolving incidents and service requests.
• Coordinate and follow up on incidents and service requests through the Service Desk.
• Coordinate IT onboarding and offboarding activities, ensuring employees receive equipment, access and support.
• Install, configure, and maintain computers and software.
• Manage and maintain the IT asset inventory.
• Identify opportunities to improve efficiency and ways of working.
• Participate in IS/IT projects, rollouts, and improvements.

Conoscenze

Problem solving

Communication

Service mindset

Teamwork

Swedish fluency

English proficiency

Strumenti

Windows 11

Microsoft 365

Active Directory

Intune

Entra ID

TCP/IP networking

Descrizione del lavoro

We are looking for a team member to join our dynamic and collaborative IS/IT team. TePe is a growing global organization, and you will play an important role in our continued development. You will work closely with colleagues across different departments and locations, handling a variety of technical challenges in a service-minded and fast-paced environment.

About The Role

As our IS/IT Support Specialist, you will play a key role in supporting employees across our international organization with their technical needs. You will provide training, troubleshoot issues, and help ensure the smooth operation of our IT environment. The position reports to our IT Operations Manager and is based in Malmö, with some travel to our international subsidiaries required.

Key Responsibilities

• Deliver first-line support by receiving, prioritizing, troubleshooting, and resolving incidents and service requests.
• Coordinate and follow up on incidents and service requests through the Service Desk
• Coordinate IT onboarding and offboarding activities, ensuring employees receive the necessary equipment, access and support
• Install, configure, and maintain computers and software
• Manage and maintain the IT asset inventory
• Identify opportunities to improve efficiency and ways of working
• Participate in IS/IT projects, rollouts, and improvements

Who You Are

You are a curious and service-oriented individual with a genuine interest in IT and technology. You enjoy helping others, solving technical challenges, and finding practical solutions that make a difference in people's day-to-day work. You take ownership of your responsibilities, communicate effectively with different stakeholders, and thrive in a collaborative environment where knowledge sharing and continuous improvement are valued. You are service-minded, communicative, and comfortable engaging with users, colleagues, and suppliers, always keeping the user experience at the center of what you do.

Qualifications

What you'll bring

• Strong problem-solving and analytical skills
• Strong communication skills and the ability to build positive relationships across the organization
• A proactive and service-oriented mindset
• Ability to work independently and collaboratively
• Fluent Swedish and advanced English, both written and spoken

Preferred Qualifications

• Previous experience in an IT support role
• Familiar with ITIL principles and service management processes
• Knowledge of Windows 11 and TCP/IP networking
• Familiar with Microsoft 365, Active Directory, Intune and Entra ID

Why join TePe?

At TePe, you will join a collaborative and knowledge-sharing environment where learning never stops. We offer the opportunity to grow professionally while contributing to a company that combines innovation, sustainability and health in everything we do. We believe in working together, supporting one another and creating an inclusive workplace where everyone can thrive and be themselves. Here, your ideas matter, your development is encouraged, and your work contributes to improving oral health for people around the world.

If you have any questions about the role, please contact Tase Simonovski, Manager for IT Operations, at [e-mail]. For questions regarding the recruitment process, please contact Rasika Norbjer, Talent and Culture Specialist, at [e-mail].

Please make sure to submit your application by November 8th at the latest.

Background Check

As part of our recruitment process, a background check is conducted on the final candidate before employment is confirmed. The check may include verification of employment history, education, professional qualifications, financial records, legal status, and the right to work.

The background check is conducted through an external provider. All checks are carried out with the candidate’s consent and in accordance with applicable laws and data protection regulations.

Good to know

• Location: Malmö
• Working hours: Full-time
• Position type: Permanent, starting with 6 month probation period
• Start date: As soon as you are available